Cloud Customer Experience Lead, Telecommunications, Media, Entertainment, Gaming

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience

• 15 years of consulting, IT services, or equivalent experience

• Experience in leading migration, implementation, and/or managed services operation of technology service engagements for organizations, and with IT infrastructure and cloud-native applications development.

• Experience leading delivery teams within an organization in an ecosystem of technology partnerships.

Preferred qualifications:

• Master's degree in a management, technical, or engineering field.
• 20 years of experience in customer-facing work.
• Experience with data center migration strategies, collaborating with channel partners and systems integrators.
• Experience leading large enterprise organizations through a people, process, and technology transformation of building and operating legacy, on-premise software to running full speed as a digital native in the public cloud.
• Experience helping customers decide to make investments in technologies and projects based on expected value and Return On Investment.
• Knowledge of Google Cloud ecosystem.

About the job

Our Google Cloud Customer experience team helps customers transform their IT organizations to build and operate modern, Google Cloud native applications using Google Cloud’s products and services, and ensure that customers are able to maximize their growth.

In this role, you will act as a trusted advisor to Google Cloud’s customers by enabling them to use Google’s Cloud products to achieve their business objectives. You will partner with customers to develop and execute cloud success plans: organizational, programmatic, and technical strategies to meet their business objectives and stakeholder goals. You will work with customers to remove organizational and technical barriers and identify opportunities to help customers expand their use of Google Cloud products.

You will leverage your industry expertise to recommend best practices relevant to their industry and organizational changes to accelerate their onboarding and migration plans. You will lead the successful adoption of Google Cloud, guiding customers through the people, process, and technology facets of their Google Cloud transformation journey. You will work across customer-facing teams to ensure that a customer’s experience on Google Cloud exceeds their expectations. You will understand the customer’s industry and business objectives and regularly engage with executive stakeholders across a cross-functional and geographically dispersed team to ensure Google is helping them achieve their goals.

Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Cultivate the successful accelerated adoption and onboarding of Google Cloud at key organizations to help customers realize the business value of our partnership and offerings.
• Create value for customers by partnering to define success and building a joint plan with identified objectives, stakeholders, milestones, risks, and metrics needed to achieve their goals.
• Help customers grow their business through thought leadership, facilitating connections with the wider Google ecosystem.
• Guide technical executives through the organizational changes needed to unlock the full value of Google Cloud, and help them staff, train, and align their people and partners to deliver on their cloud innovation.
• Partner with customer-facing account teams and executives (Sales, Support, Professional Services, Customer Engineering, and Partners) to develop strategic and technical plans that help customers achieve their business objectives.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.