Consumer Groups and Entertainment Lead, Display and Video

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Mountain View, CA, USA; Chicago, IL, USA; New York, NY, USA; San Francisco, CA, USA.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.

• 9 years of experience in digital marketing using online measurement, operations, search, display, and video solutions.

• Experience in people management, (e.g., managing/mentoring team members, delivering goals, etc.).

• Experience building relationships with internal and external stakeholders.

Preferred qualifications:

• Experience with digital advertising solutions across Google Marketing Platform and/or Google Ads for large, complex clients.
• Understanding of digital display, programmatic, or video.
• Ability to work with global teams and with multiple stakeholders.
• Ability to achieve strategic business goals and identify business opportunities.
• Ability to think strategically, analyze the needs of clients, and meet deadlines.
• Excellent problem-solving, project management, analytical, people management, and communication, with excellent business acumen.

About the job

The gTech Customer Experience team (gCare) team is responsible for all support and services for customers big and small across our entire Ad products. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better solves through interactions, implementing ad campaigns and providing media solutions to customers business and marketing needs. These solutions range from being tailored for certain customers to scalable support for wide adoption of customers worldwide. Based on the evolving needs of our users, we partner with Sales, Product, and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience.

As a Consumer Groups and Entertainment Lead for Display and Video Services team, you will lead a team of Display, Video, and Programmatic specialists and their managers to deliver holistic business objective-based solutions for the top clients of Large Customer Sales (LCS), as well as tactical specialized services at scale for other Google advertisers. You will deliver a menu of display/video and programmatic services and solutions that move the needle. You’ll also own escalation paths across Video and Display ads and the overall responsibility of representing “One gCare” services to LCS sales leaders internally. These services enable implementation of campaigns and opportunities and answering queries raised by customers and sales teams.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities

• Lead a team of Display and Programmatic specialists to deliver our core business performance objectives. Define and deliver strategic initiatives.
• Collaborate effectively with in-market sales teams to drive the growth plans of Display and Programmatic customers/agencies.
• Collaborate with operations and vendor management to ensure work is done by the right teams for the success of our customers.
• Collaborate to maximize product, tools, solutions, workflows, and processes support for teams and customers.
• Manage organizational and structural gaps with a focus on customer results and collaborate with stakeholders.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.