Deployment Lead, Managed Infrastructure Operations, Google Cloud

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Seattle, WA, USA; Austin, TX, USA; Cambridge, MA, USA; Chicago, IL, USA.

Minimum qualifications:

• Bachelor's degree in a technical or quantitative/business field, or equivalent practical experience

• 5 years of experience in compliance, policy, service level agreement management, managed services, and security operations

• Experience integrating processes between public cloud providers, external parties, designing systems, and workflows that help public cloud providers work with external parties

Preferred qualifications:

• Master’s degree in Computer Science, or a related field
• Experience implementing projects in a change-oriented, fast-paced environment requiring deadline-driven productivity
• Experience with best practices in business operations
• Knowledge of service operations, customer support operations, and internet/online media
• Ability to work with team members to design processes and implement strategic projects that solve business problems
• Ability to execute in a customer-focused environment and advocate for partners and customers in a cross-functional organization

About the job

The Managed Infrastructure Operations Practice is an organization within Google Cloud’s Customer Experience environments, supports our partners who operate environments on our behalf, and extend the capabilities of Google Cloud beyond the boundaries of our own data centers to hosted and edge data centers.

In this role, you will lead in defining, developing, and operationalizing the Managed Infrastructure Operations Practice. You will have an opportunity to shape all aspects of this organization and how we create the organizational structure, drive efficiencies across a global operations team, develop scalable tools and processes, and measure our own impact and success. You will provide business critical insights using analytics, ensure cross-functional alignment of goals and execution, and help teams drive the internal initiatives. You will be responsible for ensuring that we stay focused on aligning to Google Cloud priorities through organizational design, long-term planning, and management support.

Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Define, launch, and drive strategic and analytical initiatives to improve internal and external-facing processes and operations, working closely with cross-functional teams and executive leadership.
• Lead cross-functional projects and teams by working with business stakeholders across the organization to develop and manage project trackers, project communication to stakeholders, timelines, and lead cross-functional groups to synthesize feedback and deliver on project objectives.
• Identify gaps and propose changes to an existing policy, systems, and process framework. Develop scalable solutions, work to manage risks, and develop best practices that are a benefit across the organization.
• Create dashboards, reporting systems, and internal communications aligned to different audience levels.
• Drive insights and efficacy of reach through the team, ensuring that processes are defined and executed based on best practices established in key engagements.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.