Global Process Manager, Payments Compliance Operations

Minimum qualifications:

• 4 years of experience with regulatory requirements to maintain licenses, including financial, information security, customer support, etc.

• Experience in compliance, sanctions, fraud/risk, or identification verification/know your customer operations process.

Preferred qualifications:

• 8 years of relevant work experience.
• Experience in program management with excellent influencing, communication, detail orientation, execution, and adaptability skills.
• Ability to work independently, as well as being team oriented with a matrixed reporting structure.
• Ability to be proactive and thorough with a passion for continuous improvement and excellent attention to detail and organizational skills.

About the job

The Google Compliance team makes sure that our business is always consistent with the current financial regulations. Comprised of multitaskers, this team balances Google's legal and compliance requirements with the dynamic needs of our users and the values of our company. As part of this team, you proactively identify pain points and gaps in existing policy frameworks and find innovative solutions. You develop efficient compliance systems and work with teams to implement these across the organization. You are thorough in all you do and see to it that as Google pursues our next big idea, we always have our bases covered.

The Customer Screening and Verification Operations (CSV) team, within Payments Compliance, helps keep our Payments ecosystem safe and secure. CSV Operations is responsible for various compliance and identity verification processes across Google, including Sanctions, Know Your Customer, and Politically Exposed Person Screening.

As a Global Process Manager, you will have the opportunity to stand up and oversee processes/operations responsible for Sanctions/Politically Exposed Persons (PEP) Screening across Google’s platforms. You will collaborate with our external vendors and empower them to effectively run the operations and meet service level agreements (SLA). You will partner across Product Management, Engineering, Legal, and other operations teams to continuously implement process improvements as the operations grow.

The name Google came from "googol," a mathematical term for the number 1 followed by 100 zeros. And nobody at Google loves big numbers like the Finance team when providing in depth analysis on all manner of strategic decisions across Google products. From developing forward-thinking analysis to generating management reports to scaling our automated financial processes, the Finance organization is an important partner and advisor to the business.

Responsibilities

• Collaborate with key stakeholders to effectively manage various aspects of the day-to-day operations, including managing escalations that arise from our partners and customers.
• Support the expansion of operations to new regions and product areas, including developing project plans, process flows, desktop procedures (DTPs), and delivering training to our vendors.
• Monitor the health of the operations processes, including producing metrics and management reporting to key stakeholders.
• Conduct screening reviews and quality oversight as needed to ensure SLAs are met. 
• Identify and implement process improvements to allow the operations to scale to support the growing business.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.