Growth Customer Success Manager

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.

• Experience navigating customer organizational structures, developing technology programs, defining milestones, success criteria, resource allocation, and on-time delivery.

• Experience driving digital transformation using cloud-based solutions (IaaS/PaaS) and managing initiatives across engineering, sales, support, and services.

• Customer-facing experience, interfacing with executives, and driving customer transformation programs.

Preferred qualifications:

• Experience with large-scale consulting delivery.
• Experience in/with the Telecommunications industry.
• Knowledge of the cloud market and ecosystem.

About the job

Our Customer Success team helps customers transform their IT organizations to build and operate modern, cloud native applications using Google Cloud Platform’s (GCP) products and services, and ensure that customers are able to maximize their growth.

In this role, you will manage the overall transformation, customer experience, and value realization for our customers. You know how to lead through influence, and are willing to have an opinion regarding design and/or deployment considerations that focuses on what’s best for the customer. As a Growth Customer Success Manager, you will partner with Google Cloud’s customers as their trusted Google technical and business transformation advisor to help them adopt GCP products and services. You will collaborate with teams to deliver on the innovation initiatives for the customer.

Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google’s cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.

Responsibilities

• Lead customer experience activities and teams delivering for the customer, act as point of contact for all post-sales delivery, and manage executive stakeholders through escalations.
• Own program governance for customer's Google Cloud implementation execution and meet account goals.
• Oversee the onboarding experience for customers.
• Collaborate with various other partners who work with the customer simultaneously.
• Identify cloud-related design, development, deployment friction points for customers, and work through solutions.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.