Manager, Ads and Content Investigation, Trust and Safety

Minimum qualifications:

• Bachelor's degree in a technology/business field or equivalent practical experience

• 8 years of experience in Operations Management, Product/Program Management, Policy Development/Enforcement, Process Design, or Management Consulting

• 2 years of experience in leadership and people management with a focus on hiring, mentoring, and retaining talent

Preferred qualifications:

• 5 years of relevant experience with fraud/abuse data analyses
• People management experience in a technical environment or similar
• Project management experience including implementing process improvements, prioritization, and time management capabilities
• Ability to work effectively in a fast-paced/constantly evolving environment and influence/communicate cross-functionally and cross-geographically with all levels of management

About the job

The Trust and Safety team's mission is to protect and respect Google's users by ensuring online safety in core and emerging areas. This includes fighting abuse and fraud across Google products. In this role, you’ll collaborate with teams within and outside of Trust and Safety. You will partner with Engineering, Product, Legal, Policy, and Scaled Operations team to drive operational performance and lower abuse rates. You will enable effectiveness and efficiency by driving intent and execution excellence to deliver cross-functional initiatives at scale.

You will lead the team responsible for reducing policy violating activity across all ads products and policies. You will also enable the deployment of key defenses to stop abuse, and lead process improvement efforts to improve speed and quality of response to abuse. You will identify platform needs/influence enforcement capability design and enable professional/career success for the team.

At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A diverse team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.

Responsibilities

• Manage a team of Trust and Safety analysts, mentoring them and guaranteeing their long-term success.
• Lead projects and cross-functional initiatives within Google, interacting with executive stakeholders from Engineering, Legal, Product teams, and more
• Become a subject matter expert on ads enforcement, manage related escalations, and drive policy and process improvements across a growing number of policy areas.
• Identify opportunities and be able to perform complex data analyses to derive insight and come up with a long-term strategy for the area of the business you’ll manage and bring your vision to reality with the help of the team.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.