Manager, Quality Program Management, Fitbit

Minimum qualifications:

• Bachelor's degree or equivalent practical experience

• 10 years of experience working in consumer device or medical device manufacturing and field repair

• 2 years of experience with leadership and people management

• Ability to travel up to 15% of the time

Preferred qualifications:

• Experience with manufacturing methods and procedures, quality component engineering, product development, technical information presentation, and computer-aided design (CAD)/ computer-aided manufacturing (CAM) circuit design
• Experience managing small complex products and manufacturing processes
• Experience with design of experiment (DOE)
• Experience with Agile processes
• Experience with agreement manufacturing

About the job

In this role, you will develop and manage quality identification, assurance, and control from development through mature manufacturing throughout the supply chain, field quality reporting, and all relevant continuous improvement processes and initiatives.

Fitbit’s wide range of innovative products, including smartwatches, trackers, and a smart scale, help people lead healthier, more active lives by empowering them with data, inspiration, and guidance to reach their health and fitness goals. Coupled with our leading software and Fitbit Premium, our immersive platform experience delivers personalized experiences, insights, and guidance to support our users’ health and wellness. Fitbit’s mission has always been to help make everyone in the world healthier and now, as part of Google we’ll be able to make health even more accessible to everyone.

Responsibilities

• Own and drive field quality reporting and continuous improvement methodologies including but not limited to management of the in-field quality improvement programs, documentation of monthly reports on return rates and plans to improve return rate, analyses of the root cause of failure, and collection of returned material.
• Work cross-functionally with the design, operations engineering, and customer service teams to drive major improvements in field quality.
• Hire and manage quality team to achieve objectives.
• Establish and approve quality standards for product and drive timely corrective actions, both internal and external.
• Identify systemic quality issues and drive corrective and preventative actions through data and information collection regarding trends and issues from the customer perspective and Root Cause Analysis and Problem Resolution. Become the advocate for the customer with regards to quality and action to drive improvement.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.