Managing Director, Cloud Customer Experience, LATAM, Google Cloud

Applications will be accepted through June 29, 2022.

Only applications of candidates with Mexican citizenship will be evaluated for this role in compliance with the provisions of Article 7 of the Federal Labor Law.

Please submit your resume in English - we can only consider applications submitted in this language.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience

• 20 years of enterprise customer experience, technology delivery, consulting, advisory, or equivalent experience

• Experience developing, mentoring, and leading customer experience teams in a delivery context

Preferred qualifications:

• Advanced degree in a management, technical, or engineering field

• Experience driving innovation and/or working in customer excellence functions, and building and managing Customer Care, Client-Engagement, and Customer Excellence initiatives

• Experience working with clients or environments that have a large global presence

• Experience in the technology services/delivery space, including in delivering solutions and programs at scale for global clients and a multi-site delivery context model

• Solution/delivery-focused leadership and digital-led growth experience within a multi-product, multi-geography offering context

• Success as a customer experience leader with consultative and strategic skills

About the job

Google Cloud is proving itself to be the enterprise business partner our customers and clients expect. More and more of the world's businesses are trusting Google to help them realize the value of cloud computing.

The Managing Director of Cloud Customer Experience for the LATAM Region will provide excellent business and technical leadership and foster a transformation-led and growth-oriented ethos, supported by a well-tuned operations and delivery engine.

You will be a growth-minded, relationship savvy leader who will lead all client-facing activities as Google Cloud engages with clients to design solutions and engage in all activities related to managing transitions, client-program-project onboarding, engaging and partnering with specific functional and regional leaders at various points in the business cycle with a view to create a seamless and superlative customer experience for clients within the LATAM Region.

You will bring a robust client-first oriented mindset with a deep background in technology services. You will bring a track record of developing, promoting, and implementing a customer success strategy in a business context, and be a team player who is skilled at collaborating and influencing at all levels and across all functions in the organization. You will also bring a passion and dedication for continuous improvement to the organization, leading by example and the desire to be consistently excellent.

Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Create a transformation-led innovation framework that establishes the individual as a trusted-advisor to regional clients and executive client stakeholders.

• Contribute to driving growth and program execution with intensity and focus, adjusting solutions, leveraging multiple technology offerings, and establishing a go-to-market plan to address client requirements and challenges.

• Prioritize success factors for client teams, align the organization behind those success drivers, and motivate leaders and other stakeholders to accomplish the goals set for this business unit.

• Provide leadership around supporting and facilitating business creation, including budgets, timelines, analysis, and strategy and successfully deliver programs and projects into an engaged landscape.

• Be the primary contact of Google’s global delivery capabilities to clients and all relevant stakeholders, bringing in the ability to articulate value propositions and technology capabilities.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.