Network Operations Engineer, Global Network Operations

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.

• Experience working with optical networking technologies.

Preferred qualifications:

• Experience in enterprise/IT network infrastructure support.

• Knowledge of TCP/IP fundamentals and network routing protocols (e.g., OSPF, IS-IS, BGP, MPLS, IGMP).

• Understanding of ISP network operations.

• Ability to employ troubleshooting and creative problem solving skills.

• Excellent verbal and written communication skills.

About the job

Google is proud to boast a network that provides service to millions of Internet users around the world. The Network Engineering team is responsible for operating that network reliably and at scale. As a member of the team, you have a direct impact on design and feature enhancements to keep our systems running smoothly. You also ensure that network operations are safe and efficient by monitoring network performance, coordinating planned maintenance, adjusting hardware components and responding to network connectivity issues. Google's complex network generates a constant stream of challenges which require you to continually be innovative with an evolving set of technologies. Keeping the network reliable ensures that our users stay connected with our suite of applications, products and services.

As a Network Operations Engineer, you will provide customers with support for reaching Google Cloud services. We assist customers who escalate such issues via cloud support and/or the Google Network Operations Center (NOC). You will drive process improvements in service delivery for Cloud customers, including building workflows, automation and dashboards for long-term supportability. You will work with the product team to define and create products that meet customer expectations.

Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

Responsibilities

• Respond to network outages by providing a diagnosis of Layer 1 to Layer 3 network errors and initiate and complete network repairs.

• Use/Develop workflows and systems to diagnose optical Layer 1 and Layer 3 network issues to completion.

• Provide remote support for field operations related to network repairs.

• Use, understand, and navigate Element Management System (EMS) and Network Management System (NMS) to manage optical networks.

• Participate in shift work in a network operations center environment.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.