Partner Operations Manager, gTech

Minimum qualifications:

• Bachelor's degree or equivalent practical experience

• Experience in project management

Preferred qualifications:

• Experience managing vendor operations
• Experience in stakeholder management
• Experience in project management in a cross-functional environment
• Excellent collaboration skills
• Excellent technical skills (e.g., web development, JS, HTML, CSS)
• Interest in the news industry

About the job

At gTech’s Users and Products team (gUP), our mission is to help users get the most out of Google. We represent Google's users and many of our partners globally, sharing insights with the larger Google organization to enable exceptional customer and product experiences.

gUP builds innovative solutions that take user experience and engagement with Google to the next level, supporting users across products, countries, cultures, incomes, and identities. We advocate for users through partnerships with product areas at Google (and some Alphabet businesses), supporting Google’s consumer products ecosystem and enabling numerous launches for Google’s consumer products each year.

As a Partner Operations Manager, you will collaborate with cross-functional teams and advocate on behalf of partners as the intermediary with Google's technologies and products. From early piloting to wide-scale deployment, you will develop the product and partner support operations of Google News. You will influence product strategy and prioritize projects and resources. In this role, you will balance business and partner needs with technical constraints and participate with cross-functional priorities.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities

• Provide operational expertise to drive scaled product solutions and support feature launches.
• Manage scaled vendor operations, and optimize for partner satisfaction and efficiency.
• Collaborate with internal stakeholders to define and prioritize tools and features to improve partner experience and performance.
• Establish reporting to analyze partner feedback and present partner insights to cross-functional stakeholders including Product and Engineering.
• Create internal and external collateral for partner education and outreach and support knowledge base.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.