Partner Success Manager, Channel Partner

Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.

• 5 years of experience in data analysis, strategy, and customer-facing roles.

• 5 years of experience in operations, project or program management, or product marketing.

• Experience achieving quarterly goals.

Preferred qualifications:

• Experience running go-to-market, sales, marketing, and/or customer success programs.
• Experience with platform integrations.
• Ability to decipher, analyze, and draw insights from large datasets of ads product performance results, A/B tests, and performance benchmarking.
• Ability to communicate with stakeholder groups on both technical and non-technical matters.
• Ability to take initiative and meet deadlines.
• Ability to think strategically and analyze the needs of clients growth marketing experience to acquire/grow small/medium businesses (SMBs) at scale.

About the job

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

The Global Channel Partner team is the strategic partnership group of Google Customer Solutions (GCS). Channel Partner focuses on building and managing long-term relationships with leading technology companies in the small business space. We are focused on empowering the small- and medium-sized businesses (SMB) with Google’s advertising solutions (and other Google technologies) all toward the goal of driving business growth for customers, our partners, and Google. Members of this team gain broad exposure to many Google products and teams as we're identifying and implementing solutions that best suit the unique needs of channel partners and their SMB customers.

In this role, you'll enable existing partners to deliver value to their customers through Google's ever-growing suite of offerings while delivering business impact to the partner through direct and indirect growth. You will lead Go-to-Market initiatives that drive joint value for our users, products, and programs.

When our millions of advertisers and publishers are happy, so are we! Our Google Customer Solutions (GCS) team of entrepreneurial, enthusiastic and client-focused members are the "human face" of Google, helping entrepreneurs both individually and broadly build their online presence and grow their businesses. We are dedicated to growing the unique needs of advertising companies. Our teams of strategists, analysts, advisers and support specialists collaborate closely to spot and analyze customer needs and trends. In collaboration, we create and implement business plans broadly for all types of businesses.

Responsibilities

• Drive data-driven scaled go-to-market plans to drive Google Ads acquisitions in partnership with technology platforms.
• Design systems for account support and optimization, ensuring accounts integrated into partners’ platforms are provided with the best customer experience possible via our partner’s tools/solutions and identify opportunities for partners to retain and grow their existing customer portfolio.
• Develop forward-thinking recommendations based on data-driven analysis that aligns with partner and advertiser goals, and quantify and prioritize high-impact opportunities with clear recommendations.
• Build client-facing relationships in partners’ platform teams, including Marketing and Product technical stakeholders, serve as a liaison with the partner regarding go-to-market activations and their impact, product launches, and advertising opportunities while ensuring that partners are satisfied with their business growth.
• Lead cross-functional collaboration across Google teams globally.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.