Policy Experience Manager, Go-to-Market, Play Partnerships, Google Play

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Mountain View, CA, USA; New York, NY, USA; San Francisco, CA, USA.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.

• 4 years of experience in partner or program management, customer engagement with business processes and administration, and operations.

• Experience in a partner-facing, product issue resolution support role, or technical experience.

Preferred qualifications:

• Client facing experienceof a technical nature, and customer focus.
• Ability to work well in a team environment and to collaborate with others.
• Ability to thrive in a fast-paced, fluid and collaborative environment.
• Excellent communication skills to formulate and articulate complex and sensitive information to Google’s Top Partners, and across cross-functional and cross-regional teams.
• Data analysis and complex problem solving skills, in process excellence and customer support/help center space.
• Operational mindset, highly proactive, organized, and responsible.

About the job

As a Policy Experience Manager Go-to-Market (GTM) with the Google Play Partnerships team at Google Play, you will focus on the policy success theme, for GTM.

In this role you will shape and own the narrative of our policies to our partners. You will be a subject matter expert (SME) on developers, and Policy requirements to synthesize and prioritize critical developer feedback, thereby informing our Policy teams. In addition to meeting with partners to listen to feedback and shape the Policy narratives, this role will work with Partner Managers, Vertical Leads, Executive Theme Sponsors and Program Managers, and align with cross-functional stakeholders such as Partner Developer Relations, Developer Marketing and Trust and Safety to drive Policy Success GTM. This role will drive the GTM strategy through pitch narratives, training and enablement strategies, and by developing direct relationships with partners.

This role will provide policy expertise and support to both internal and external stakeholders (App and Game) Developer partners. You will be responsible for informing internal stakeholders of developers impacting policy issues, gathering internal context, and communicating informative and actionable information to Google’s Priority Partners. You will play a key role in Partner Policy operations, working closely with Play Trust and Safety, Global Partnerships teams, and Google executives.

Responsibilities

• Be the primary point of contact for Google’s Partners and their partner management teams for Play Policy related issues for GTM.
• Apply Product/Policy expertise in carrying out strategic projects and solving complex customer issues and escalations.
• Lead meetings to walk partners through narratives and address questions around Policy, while capturing feedback to enhance GTM and product plans. Build, refine, and adjust GTM policy strategies based on product and partner feedback, thinking through customer user journeys and partner productivity.
• Drive custom made Policy launch pilots for GTM including Pre-flight checks, engaging stakeholders, effective communication with partners and business decision makers, and forge consensus. Successfully launch GTM strategy from pilot to transformative stages.
• Establish and develop strong relationships with Policy, Product and cross-functionally to understand policy and roadmap and, help inform our vertical strategy and narratives.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.