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Program Manager, Cloud Supportability, Google Cloud

Google

3.8

(162)

Multiple Locations

Why you should apply for a job to Google:

  • Ranked as one of the Best Tech Companies for Women in 2019
  • 56% say women are treated fairly and equally to men
  • 77% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • Generous parental and caregiver leave along with fertility and growing family support.
  • Flexible work options that include a hybrid work model, four “work from anywhere” weeks, and remote work opportunities.
  • A chance to be a part of a variety of employee resource groups, community groups, and culture clubs.

    • #129218676015407814

    Position summary

    d advocate for customers and partners across a multi-functional organization.

    • Ability to effectively influence and communicate at various levels multi-functionally with both technical and non-technical audiences.

    About the job

    As a Program Manager, you will work cross-functionally across Google (e.g., Support, Product Management, Go-to-Market, Software Development, etc.) to improve both customer outcomes and our products. You will work on strategic programs across the Google Cloud Support organization and beyond with a key focus on helping effectively develop, manage, and improve Cloud Support Taxonomy.

    In this role, you will utilize experience managing governance processes, collaborating cross-functionally, and driving complex project management.

    Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

    Responsibilities

    • Partner cross-functionally with teams across Cloud Support, Product, Development, and beyond to develop, own and enhance governance processes and procedures for healthy Cloud Support Taxonomy.

    • Educate stakeholders on operational risks, identify and evaluate gaps and related impact and advise on opportunities to improve outcomes.

    • Develop detailed SOPs for vendors responsible for running governance checks andsystem implementation.

    • Work closely with program owners to ensure the process goes smoothly and the right steps are followed. Be a change advocate responsible for initiating and leading the organization through pivots needed to address shifts in business trends and priorities.

    • Collaborate and drive alignment with a broad range of partners in and outside of Cloud Support, demonstrating a strong ability to influence peers and leadership through communication and business strategies.

    Why you should apply for a job to Google:

  • Ranked as one of the Best Tech Companies for Women in 2019
  • 56% say women are treated fairly and equally to men
  • 77% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • Generous parental and caregiver leave along with fertility and growing family support.
  • Flexible work options that include a hybrid work model, four “work from anywhere” weeks, and remote work opportunities.
  • A chance to be a part of a variety of employee resource groups, community groups, and culture clubs.