Sales Manager, Engage, Google Customer Solutions

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.

• 6 years of experience in sales, sales management, business development, or related experience in technology, internet, advertising, or related field.

• Experience mentoring sellers or account managers towards business goals and/or Key Performance Indicators (KPIs).

Preferred qualifications:

• Master's degree.

• Experience managing teams against goals and in brand performance at scale.

• Ability to manage business team operations (e.g., portfolio management, team building, KPI measurement, and execution) and model behaviors including C-level engagement, effective questioning, and managing objections.

• Ability to work in an ambiguous environment.

• Ability to influence executive stakeholders with a passion for consultative solutions and a drive to innovate.

• Excellent communication, analytical, and problem-solving skills.

About the job

Google Customer Solutions business teams are trusted advisors and promoters who maintain a focus on customer success. In this role, you'll lead, mentor, and motivate a team to use business skills to understand our advertisers' needs and deliver solutions that grow their businesses. You will manage relationships and partner with customers to deliver sustainable solutions. You will accelerate business growth and think about the business segment while working cross-functionally with partner teams. In this role, you will advocate for customers to help shape the engagement and program design.

When our millions of advertisers and publishers are happy, so are we! Our Google Customer Solutions (GCS) team of entrepreneurial, enthusiastic and client-focused members are the "human face" of Google, helping entrepreneurs both individually and broadly build their online presence and grow their businesses. We are dedicated to growing the unique needs of advertising companies. Our teams of strategists, analysts, advisers and support specialists collaborate closely to spot and analyze customer needs and trends. In collaboration, we create and implement business plans broadly for all types of businesses.

Responsibilities

• Lead the management, operations, training, mentoring, and support of a team of Account Strategists.
• Manage, inspire, and motivate a customer-facing team while supporting career development and growth.
• Deliver business growth, engagement, customer satisfaction, and meet/exceed goals.
• Improve customer relations through key C-level meetings, reviews, and engagements.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.