Senior Technical Solutions Engineer, Networking, Google Cloud

Minimum qualifications:

• Bachelor's degree in a technical field or equivalent practical experience in technical support, professional services or software development

• Experience reading or debugging one or more of the following: Java, C/C++, .NET, Python, Shell, Perl, JavaScript

• Experience troubleshooting and advocating for customers' needs

• Ability to work differing rotations/shifts and non-standard hours

Preferred qualifications:

• Experience with distributed, columnar, and/or analytic oriented databases or distributed data processing frameworks
• Experience with open source distributed storage and processing utilities in the Apache Hadoop family and/or workflow orchestration products such as Apache Airflow
• Experience with machine learning technologies particularly developing and/or training models or implementing solutions which rely on using such models
• Knowledge of TCP/IP concepts, and Unix/Linux basic administration and commands and Web Technologies
• Experience in data analytics, warehousing, ETL development, data science, or other Big Data applications
• Ability to speak and write in Chinese (Mandarin), Korean, and/or Japanese fluently

About the job

The Google Cloud team helps companies, schools, and government seamlessly make the switch to Google products and supports them along the way. You listen to the customer and swiftly problem-solve technical issues to show how our products can make businesses more productive, collaborative, and innovative. You work closely with a cross-functional team of web developers and systems administrators, not to mention a variety of both regional and international customers. Your relationships with customers are crucial in helping Google grow its Cloud business and helping companies around the world innovate.

Our Technical Solutions Engineers provide level two support to our other support teams. You will be a part of a global team that provides support to help customers seamlessly make the switch to Google Cloud. When customers cannot resolve issues themselves, your job is to ensure that we have the necessary tools and processes to swiftly resolve the issue with as little customer effort as possible.

You will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will make our products easier to adopt and use by making improvements to the product, tools, processes and documentation. You will help drive the success of Google Cloud by understanding and advocating for our customers’ issues.

Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Manage customers' problems through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
• Develop an in-depth understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
• Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
• Work closely with multiple product and engineering teams to find ways to improve the product. Interact with our Site Reliability Engineering (SRE) teams to drive high-quality production.
• Understand customer issues and advocate for their needs with cross-functional teams.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.