Senior UX Researcher

Minimum qualifications:

• Bachelor's degree in Human Computer Interface/Computer Science, Anthropology, Human Factors, Psychology, related field, or equivalent practical experience.

• 5 years of experience in a Qualitative Research role or related research role (e.g., Human Factors, Anthropologist, UX, etc.).

Preferred qualifications:

• Master's degree in Human Computer Interface/Computer Science, Anthropology, Human Factors, Psychology, or related field.
• Experience conducting semi-structured interviews, contextual field visits, usability studies either live or remote.
• Experience conducting quantitative or mixed-methods research, A/B testing, design of experiments, statistical analyses, etc.
• Comfort and familiarity conducting research at varying levels.
• Ability to stay adaptive and flexible in response to changing prioritization.
• Excellent communication and collaboration skills.

About the job

At Google, we follow a simple but vital premise: "Focus on the user and all else will follow." User Experience Researchers (UXRs) make this possible.

User Experience (UX) is made up of multi-disciplinary teams of Designers, Researchers, Writers, Content Strategists, Program Managers, and Engineers who care deeply about the people who use our products. We play an integral part in gathering insights about product user needs, attitudes, emotions, and behaviors to inspire and inform design. We collaborate closely with each other, engineering, and product management to create industry-leading products that deliver value for our users and Google’s businesses.

As a User Experience Researcher (UXR), you’ll help your team of UXers, product managers, and engineers understand user needs. You’ll play a critical role in creating useful, usable, and delightful products. Working with stakeholders across functions and levels, you'll have impact at all stages of product development. You’ll explore user behaviors and motivations by conducting primary research such as field studies, interviews, diary studies, participatory workshops, ethnography, surveys, usability testing, and logs analysis.

The UXR community at Google is unique and will help you do your best work. You’ll have the opportunity to work with and learn from UXRs across Google through regular meetups, mentor programs, and access to internal research tools.

Responsibilities

• Define UX research that supports Unified Fulfillment Optimization (UFO) product teams, researching behaviors, and needs to identify critical goals and journeys for our customers.
• Collaborate closely with stakeholders, product managers, engineers, and designers to gather insights, build consensus around customer needs and deliver solutions. Identify and define new opportunities based on insights gathered.
• Navigate both physical and digital environments and provide insights about customer needs. Inform product delivery by testing solutions iteratively to make them more valuable to our customers.
• Engage and educate internal and external audiences who may be learning about research methods for the first time.
• Manage complex, multi-phase projects simultaneously. Understand and incorporate complex technical and business requirements into research.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.