Service Partnerships Lead, Devices and Services

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.

• 5 years of experience in operations, supply chain, reverse logistics or relevant experience.

• Experience in contract negotiations and partner management.

Preferred qualifications:

• MBA or Master's degree.
• Experience in program managing field service technicians.
• Knowledge of product lifecycle and designing new programs.
• Ability to work with global cross-functional teams.
• Excellent project management skills with ability to operate in a fast-paced environment and manage ever-changing priorities and deadlines.
• Interest in seeking process improvements and cost enhancement.

About the job

As a Service Partnerships Lead within the Google Hardware Supply Chain organization, you will manage the Sustainability and Take Back initiatives and Ads Support Platform (ASP) business development and partnership management for the Reverse Logistics team under Consumer Hardware group.

In this role, you will help launch products in our service network that support innovative hardware products. To manage these programs, you will work closely with several internal cross-functional teams including Sales and Operations teams internally within Google, and external Partners globally including Sales, Service and Manufacturing Partners.

The Reverse Supply Chain team at Google is responsible for delivering innovative and cost effective post-sales experiences. You will join a dynamic, creative, and fast-growing team that defines the service offerings for products that stretch from Phones to Virtual Reality products.

Google's mission is to organize the world's information and make it universally accessible and useful. Our Devices & Services team combines the best of Google AI, Software, and Hardware to create radically helpful experiences for users. We research, design, and develop new technologies and hardware to make our user's interaction with computing faster, seamless, and more powerful. Whether finding new ways to capture and sense the world around us, advancing form factors, or improving interaction methods, the Devices & Services team is making people's lives better through technology.

Responsibilities

• Develop and manage relationships within the sustainability community and support Google Hardware team’s efforts to achieve the annual sustainability goals across the globe.
• Build new programs to manage disposition efficiently and support sustainability reporting efforts.
• Travel globally during the early engagement phase with each Sales Partner, when needed.
• Explore capabilities in the consumer space and launch programs and partner landscape, and build business case for onboarding partners and programs.
• Model business cases for optimal reverse strategy recommendations considering multiple variables (e.g., forecasts, return rates, channels, geographies, BOM cost, etc.). Structure Service Contract Language (SCL) and framework for onboarding Google Hardware products.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.