Solutions Engineer, Flights

Minimum qualifications:

• Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.

• Experience with web technologies such as HTML, CSS, JavaScript, and HTTP.

• Experience in one or more programming languages such as Java, C++, or Python.

• Experience in either technical account management, technical product management, or software development.

Preferred qualifications:

• Experience with SQL/MySQL and Unix/Linux operating systems and commands.

• Experience in a customer-facing technical service environment working with large customers or partners.

• Experience navigating business organizations, managing multiple cross-functional stakeholders, and reaching optimal solutions across all associated parties.

• Excellent organizational and project management skills.

• Ability to adapt messages to the technical level of the audience and present technical materials to groups of any size and background.

• Excellent problem solving, analytical, and troubleshooting skills.

About the job

gTech’s Professional Services team takes a creative, collaborative, and customer-centric approach to provide foundational services and forward-looking business solutions to top advertiser and publisher customers. Through technical implementation, optimization, and key solutions, gTech Professional Services helps customers attain their business goals while building long-term capabilities.

In this role, you will help drive the strategy for supporting airline industry partners. You will leverage technical and communication skills to find the best ways to balance business needs with technical constraints to develop solutions, lead implementation reviews, advocate for product features, and help define our partner support roadmap.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities

• Develop familiarity with the flights industry and domain. Be the advocate for our customers working with engineering to define product requirements.
• Design, develop, and deliver solutions to our customers’ complex technical problems.
• Partner with Flights Solutions Consultants (FSCs) to understand customer business requirements. Represent the the customer in internal conversations.
• Collaborate cross-functionally to understand and leverage our existing products, tools, and practices. Identify opportunities for improving and expanding these to increase functionality and support ability.
• Advise FSCs and customers’ technical staff on efficient use of our products to meet their changing business needs.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.