Technical Account Manager, Google Cloud Professional Services

Minimum qualifications:

• Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.

• 3 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.

• Experience supporting customers in cloud operations (e.g., launch/capacity planning, product release management), technical support, escalation management, or IT consulting.

Preferred qualifications:

• MBA or Master’s degree in a management, technical, or engineering field, with 7 years of customer-facing experience.
• Experience in application/workload migration to public cloud providers.
• Experience collaborating with channel partners, systems integrators, and third-party developers to deliver impactful solutions.
• Experience collaborating across business units internally and at large enterprises, and translating business requirements into technological solutions.
• Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
• Excellent communication, presentation, problem solving, and management skills.

About the job

Our Professional Services organization in Google Cloud delivers product and implementation expertise to our customers to help them get the most out of their Google Cloud investments. As a Technical Account Manager (TAM), you will help customers successfully adopt Google Cloud products.

You will lead the successful adoption of Google Cloud at organizations, guiding them through the strategic and technical facets of their Google Cloud transformation journey. You will manage the successful delivery of Professional Services engagements to drive customer adoption of Google Cloud services. As a TAM, you will regularly engage with various stakeholder groups, including leadership of enterprises and a cross-functional and geographically dispersed team. You will also travel domestically and internationally approximately 25% of the time.

Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google’s cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.

Responsibilities

• Accelerate customer adoption of Google Cloud by leading the implementation journey, and provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies.
• Advocate for customer needs in order to overcome adoption blockers and drive new feature development, and oversee multiple work streams and teams to maintain customer momentum.
• Develop relationships with stakeholders to understand a customer’s business, develop strategic roadmaps, and lead quarterly business reviews and executive sessions to better understand business and technical needs.
• Plan for customer events and launches, partnering with Support, Engineering, and Site Reliability Engineering to ensure customer success, and work with customers and Support to guide issues/escalations to resolution.
• Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate Google Cloud adoption.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.