Technical Account Manager, Google Cloud Professional Services (Mandarin)

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Sunnyvale, CA, USA; San Francisco, CA, USA.

Minimum qualifications:

• Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience

• 3 years of experience in a customer-facing role, interfacing with executive stakeholders and driving customer technical implementations

• Experience supporting customers in cloud operations, launch/capacity planning, and/or IT consulting

• Ability to speak and write in English and Mandarin fluently

Preferred qualifications:

• MBA or Master’s degree in a management, technical, or engineering field with 7 years of customer-facing experience
• Experience collaborating with channel partners, systems integrators, and third-party developers to deliver high-impact solutions
• Experience collaborating across business units internally and at large enterprises
• Experience in application/workload migration to public cloud providers, and translating business requirements into technological solutions
• Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks
• Excellent communication, presentation, problem solving, and management skills

About the job

Our Professional Services organization in Google Cloud delivers product and implementation expertise to our strategic customers to help them get the most out of their Google Cloud investments.

As a Technical Account Manager (TAM), you will draw on your customer-facing capabilities and technical acumen to help customers successfully adopt Google Cloud products. Your expertise with cloud infrastructure, program management, enterprise technology implementation, strategy development, and customer advocacy will play a key part in your day-to-day work driving success for our customers.

You will lead the successful adoption of Google Cloud at organizations, guiding them through the strategic and technical facets of their cloud transformation journey. You will manage the successful delivery of Professional Services engagements to drive customer adoption of Google Cloud services, like Google Compute Engine, Google Cloud Machine Learning, Google Kubernetes Engine, BigQuery, Google Workspace, Chrome, and many more. As a TAM, you will regularly engage with stakeholder groups, including executives of large enterprises and a cross-functional and geographically dispersed team. As a successful TAM, you will utilize relationship management and technical credibility to effectively communicate at all levels of the organization.

You will also travel domestically and internationally approximately 25% of the time.

Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google’s cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.

Responsibilities

• Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies.
• Advocate for customer needs in order to overcome adoption blockers and drive feature development. Lead across multiple work streams and teams to maintain customer momentum.
• Develop strategic relationships with stakeholders to understand a customer’s business and develop strategic roadmaps. Lead quarterly business reviews and executive sessions to better understand business and technical needs.
• Plan for customer events and launches, partnering with Support, Engineering, and Site Reliability Engineering to ensure customer success during critical moments. Work with customers and Support to guide issues/escalations to resolution.
• Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate cloud adoption.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.