Technical Account Manager, Public Sector, Google Cloud

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Austin, TX, USA; San Francisco, CA, USA; Sunnyvale, CA, USA; Kirkland, WA, USA; Seattle, WA, USA.

Minimum qualifications:

• Bachelor's degree in Computer Science, Electrical Engineering, Computer Engineering, a related technical field, or equivalent practical experience.

• 3 years of experience in a customer-facing role, working with stakeholders and generating customer technical implementations or transformation programs.

Preferred qualifications:

• MBA or Master's degree in a management, technical, or engineering field.
• 7 years of customer-facing experience.
• Experience collaborating with channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
• Knowledge of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, and content delivery networks.

About the job

As a Technical Account Manager (TAM), you will help customers successfully adopt Google Cloud products. You will lead the successful adoption of Google Cloud at organizations, guiding them through the strategic and technical facets of their Google Cloud transformation journey.

You will manage the successful delivery of Professional Services engagements to drive customer adoption of Google Cloud services. As a TAM, you will regularly engage with diverse stakeholder groups, including executives of large enterprises and a cross-functional and geographically dispersed team. You will also travel (domestically and internationally) approximately 25% of the time.

Responsibilities

• Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies.
• Advocate for customer needs in order to overcome adoption blockers and drive feature development. Lead across multiple workstreams and teams to maintain customer momentum.
• Develop strategic relationships with key stakeholders to understand a customer’s business and develop strategic roadmaps. Lead quarterly business reviews and executive sessions to better understand business and technical needs. 
• Plan for customer events and launches, partnering with teams to ensure customer success during critical moments. Work with customers and support to guide issues and escalations to resolution.
• Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate Google Cloud adoption.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.