[V] Technical Solution Consultant (Polish, English)

Minimum qualifications:

• Experience in web technologies such as CSS, HTML, HTTP, JavaScript/AJAX, and XML.

• Experience with coding in languages (e.g., Python or Java), and SQL.

• Customer-facing experience in sales, sales engineering, consulting, or related function.

• Ability to speak and write in English and Polish fluently.

Preferred qualifications:

• Ability to collaborate and work across geographically dispersed functions.
• Data analysis and data-driven decision-making skills.
• Excellent written and verbal business communication and presentation skills.
• Excellent project management skills and attention to detail.

About the job

gTech Global Customer Care (gGCC) is a solution-generating effort that helps our sales teams and advertisers. These solutions need to be scalable to support millions of customers worldwide. In addition to troubleshooting on the customer side, we work with Sales, Product, and Engineering teams within Google to develop better tools and services and improve our products based on the evolving needs of our users. As a cross-functional and global team, it's our job to help keep the lights on and the ads fresh.

As a Technical Solutions Manager, your primary responsibility will be to help customers of Google Ad Manager with complex technical troubleshooting. Through your work with customers and the product, you'll identify opportunities for process and product improvements. You will use these insights to propose and work on technical or non-technical projects to improve our operations. In this role, you will be part of Global Customer Care, a team who supports customers globally. In addition to troubleshooting with customers, you will work with Sales, Product, and Engineering teams within Google to develop better tools and services both for our team and for our customers.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities

• Deliver high quality technical solutions to customer problems, troubleshooting issues, providing technical guidance, and performing implementation reviews.
• Advocate product features and ensure the resolution of technical challenges.
• Work to improve product offerings by providing client feedback on features to Product Management and Engineering teams.
• Develop scalable solutions to business problems (e.g., streamline processes, develop automated solutions, etc.).

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.