Process Lead, Brooklyn, #554

Gopuff

Brooklyn, NY

Why you should apply for a job to Gopuff:

  • EmpowerHER is an inclusive ERG for female-identifying employees and allies to receive personal support and career development.
  • We partner with Progyny to offer fertility & family-building benefits.
  • We offer a generous paid parental leave policy from 12-20 weeks.
  • #c0c88f85-50dc-45ed-9dad-d016bda4fd06

    Position summary

    during low vol / min staffed periods

    -Completing ICQA in low vol / min staffed periods

    • Support the associate team in path when there are any gaps in shift coverage, which may include the use of carts, pallet jacks, dollies and other equipment to move product

    -Quarterback and direct all associate activities during the shift

    -Escalate in real time any site issues to Site Leadership, Regional Leadership, and Live Monitoring for assistance

    -Ensure completion of close/open checklists for OA team

    -Oversee execution of all facility operations and delivery processes for your shift, while ensuring that subsequent shifts are setup to succeed

    -Develop and train new associates within site and kitchen* (if/when Site Leadership is unable to be on shift)

    -Manual intervention of driver routing & dispatching.

    -Shelf move activities (for reorganization & backstock)

    -Execute all site-specific projects or initiatives (including but not limited to audit counts, new hire onboarding, food safety and cleanliness audits etc.)Conduct damage + expiry process auditsAssist in meeting performance objectives including but not limited to site labor management during shift, order volume, pack times, mispack rates, inventory accuracy and bottlenecking

    -Troubleshoot/ root cause analysis for defects within shift

    -Stand, push, pull, squat, bend, reach and walk during shifts

    -Handle products that may contain tobacco, nicotine, and/or alcohol

    -Work in freezer locations periodically throughout shifts

    -Complete additional assigned duties based on the needs of the business

    Qualifications:

    -2 years of internal Gopuff experience

    -2+ years of leadership experience in retail, grocery, military, restaurant or equivalent experience

    -1+ years of experience in improving processes and efficiencies and ServeSafe Certification highly preferred

    -Ability to work with fluid schedules; be available during peak hours of operation (5pm - 3am) and availability to support facility on weekends

    -Team-oriented mentality

    • Ability to work with fluid schedules; be available during peak hours of operation (5pm - 3am) and availability to support facility on weekends and/or holidays as needed by the business

    • Ability to stand, bend, reach and walk during shifts

    • Ability to lift up to 49 pounds

    #LI-DNP

    #XOR-NS

    Pay:

    • Gopuff pays employees based on market pricing and pay may vary depending on your location. Compensation for U.S. locations is based on a cost of labor index for that geographic area.

    • Brooklyn, NY: $19.75 per hour

    • The salary range above reflects what we'd reasonably expect to pay candidates. A candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. For additional information on this role's compensation package, please reach out to the designated recruiter for this role.

    Benefits

    We want to help our employees stay safe and healthy! We offer comprehensive medical, dental, and vision insurance, optional FSAs and HSA plans, 401k, commuter benefits, supplemental employee, spouse and child life insurance to all eligible employees.*

    We also offer*:

    -Gopuff employee discount

    -Career growth opportunities

    -Internal rewards programs

    -Annual performance appraisal and bonus

    -Equity program

    *Not applicable for contractors or temporary employees.

    At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it-stuff happens. But that's where we come in, delivering all your wants and needs in just minutes.

    And now, we're assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.

    Like what you're hearing? Then join us on Team Blue.

    Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.

    Why you should apply for a job to Gopuff:

  • EmpowerHER is an inclusive ERG for female-identifying employees and allies to receive personal support and career development.
  • We partner with Progyny to offer fertility & family-building benefits.
  • We offer a generous paid parental leave policy from 12-20 weeks.