Branch Team Lead (Full Time)

Grainger

4.1

(28)

Oklahoma City, OK

Why you should apply for a job to Grainger:

  • 4.1/5 in overall job satisfaction
  • 4.8/5 in supportive management
  • 75% say women are treated fairly and equally to men
  • 75% would recommend this company to other women
  • 81% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.

    #310302-en_US

    Position summary

    ly operations to ensure customer service and operational excellence. Help improve company projects and results with the branch teams. Create and promote an environment where team members are empowered and engaged to the success of the company. Work with members of branch leadership team. You will report to an Operations Manager or Branch Manager.

    Compensation:

    This position is hourly and the starting pay is $27.00

    The range provided is a guideline and not a guarantee of compensation. Other factors that are involved in offer decisions include, and are not limited to: a candidate's experience, qualifications, geographical area, and internal equity of the team.

    You Will:

    • Provide customer service and direction regarding the daily activities of a team at the branch location

    • Clarify direction for team members by projects, priorities and company strategy and provide continued feedback

    • Help improve the achievement of essential operational metrics in customer satisfaction, sales, safety, and operational improvements

    • Provide a creative customer experience and ensure customer retention and satisfaction

    • Provide frequent, direct and candid feedback to strengthen or enhance skills needed to run branch operations

    • Monitor counter transactions to provide appropriate guidance to team members

    • Facilitate team member onboarding and ongoing training

    • Build work schedules to ensure productivity and staffing levels

    • Assess processes for improvement opportunities using Continuous Improvement methodology. Suggests and implements changes to enhance defined processes and improve sales and service

    • Foster between all internal partners including Sales, Branch Network, Customer Service Centers, and Onsite Services teams

    • May take and respond to emergency customer calls after hours

    You Have:

    • High school diploma or Bachelor's degree preferred

    • Minimum 3 years customer service and sales experience

    • 2+ years of management experience in a customer service environment

    • Voice the vision of the branch to all employees

    • Train people on processes, procedures, compliance and product knowledge

    • Competence in the use of computers and software applications including SAP

    • Operate powered industrial equipment.

    Rewards and Benefits:

    With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice and flexibility to meet our team members' individual needs. Check out some of the rewards available to you at Grainger

    • Medical, dental, vision, and life insurance coverage starts day one

    • Paid time off (PTO) days and 6 company holidays per year

    • 6% 401(k) company contribution each pay period

    • Employee discounts, parental leave, and more

    We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

    We are committed to fostering an inclusive, accessible environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment. With this in mind, should you need a reasonable accommodation during the application and selection process, please advise us so that we can provide appropriate assistance.

    Why you should apply for a job to Grainger:

  • 4.1/5 in overall job satisfaction
  • 4.8/5 in supportive management
  • 75% say women are treated fairly and equally to men
  • 75% would recommend this company to other women
  • 81% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.