Collections Representative I

s receivables.

Main Duties and Responsibilities

• Demonstrate problem solving and curiosity dealing with our customers and your colleagues

• Use professional collection skills and techniques to identify customer reasons for delinquent account status.

• Analyze and monitor delinquent account balances, including effective overdue control and follow-up program for all customer accounts that are late, overdue, potentially overdue, or potential written-off.

• Work with multiple departments such as Credit, Sales and Branch partners to resolve collections issues that may require special attention and resolve payment barriers.

• Provide customers with documentation on disputed accounts.

• Maintain accurate and detailed customer contact notes following established standard repeatable processes.

• Work with the A/R specialists and customers to resolve situations which cause un-reconciled checks.

• Recommends accounts for approval on compromise settlements, partial payments, time extensions and fraud detection.

• Recommends accounts for 3rd party collection through outside agencies or legal placement.

• Partner with Sales personnel on payment barrier removal.

• Provide Credit Managers with customer information to help evaluate customer payment terms or DSO.

• Perform other tasks as assigned

Education and Experience

• Bachelor's Degree in Accounting, Finance, Business, or related quantitative discipline preferred.

• Minimum of 1 year of experience working in Collections is required.

• Minimum of 3-5 years of experience in finance, collections, accounting, or process resolution preferred.

• Excellent negotiation and decision-making skills

• Must have the ability to identify and solve problems, understanding priorities and focus on activities that drive results while meeting assigned deadlines

• Computer proficiency in programs such as MS Outlook, MS Word and MS Teams, and MS Excel (can maintain spreadsheets)

Grainger is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.