The Onsite Services Specialist (OSS) reports to a Supervisor or Manager of Onsite Services and assists the local KeepStock team in driving inventory management (KeepStock) execution and customer service excellence by assisting in the pre-implementation and implementation process for new KeepStock installations. Will assist with customer training and activities related to customer inventory management. The OSS needs to be open to working in different customer types and environments.
This position is hourly, and the starting pay is x
The range provided is a guideline and not a guarantee of compensation. Other factors that are involved in offer decisions include, and are not limited to: a candidate's experience, qualifications, geographical area, and internal equity of the team.
Perform machine break/ fix activities for different machines at the customer's site
Implement territory work relating to customer inventory projects
Perform data collection at the customer's site. Ensure accurate information is collected to help direct the KeepStock implementation process
Perform implementation responsibilities for new customers or new services
Assist customers with staging, labeling and organizing product at a customer site.
Complete product relocation and discontinuation process
Will cover PTO and will have route based responsibilities and activities when needed.
Actively listens, ask questions, effectively communicates, and fully engages to provide the best customer experience
3 years' experience in customer service or warehouse environment
High School diploma or equivalent
Technical skills and experience solving problems
Managed several projects simultaneously
Background checks, drug screening may be required (as warranted by Company, customer or DOT requirements in working on-site and operating equipment)
Have and maintain a valid driver's license in State of residence
Must carry required levels of automobile insurance
Rewards and Benefits:
With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice and flexibility to meet our team members' individual needs. Check out some of the rewards available to you at Grainger
Medical, dental, vision, and life insurance plans
Generous paid time off (PTO) and 6 company holidays per year
Automatic 6% 401(k) company contribution each pay period
Employee discounts, parental leave, 3:1 match on donations and tuition reimbursement
A comprehensive set of emotional, financial, physical and social wellbeing programs
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
We are committed to fostering an inclusive, accessible environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment. With this in mind, should you need a reasonable accommodation during the application and selection process, please advise us so that we can provide appropriate assistance.