Sales & Service Representative -Short Terms Contract Role

fitable sales growth and customer service through understanding.

Fly in out/Fly out position if based out of Edmonton

Job Responsibilities (You Will):

• Interact, respond and follow up with customers on a daily basis, promptly responding to all inquiries in a courteous and efficient manner

• Sell a diversified line of products over-the-counter promoting Private Brands, Technical Services and ecommerce channels whenever possible and be able to provide an understanding of the Grainger Value Proposition to customers.

• Processing customer orders through the computer system, ensuring accuracy and prompt delivery

• Maintain a well-rounded knowledge of products sold including the completion of the required training programs.

• Other branch support related duties including but not limited to supporting the warehouse functions as required

• Assists in driving the achievement of key operational metrics in customer satisfaction, sales, safety, and operational improvements by utilizing available tools and reporting.

• Utilizes sound judgment and best practices to resolve complex customer concerns.

• May Participate in Continuous Improvement (CI) Team meetings and CI on-site initiatives as required.

• Have a strong commitment to personal safety and safety in the workplace

• Other duties and responsibilities as required for the position

Education/Experience (You Have):

• 1 to 2 years previous customer service experience

• Demonstrates a strong work ethic and personal commitment to get the job done

• Demonstrated focus on "wowing" the customer with exceptional service

• Knowledge of industrial and/or safety products considered an asset

• Superior interpersonal, problem solving and customer service skills to effectively build relationships

• Proficient computer skills and aptitude

• Possession of a valid driver's license is an asset

• Completion of High School Diploma

The position may require you to attend at our customers' sites. Some customers may have alcohol and drug screening policies for on-site contractors and vendors. You may be required to submit to such customer screening procedures as and when requested as a condition of being permitted on such sites.

This position will require you to adhere to safety requirements in accordance with applicable health and safety legislation, as it relates to wearing personal protective equipment on certain customer sites. This includes: a hard hat; clean shaven in order to wear a close-fitted N95 mask.

DEI Statement

We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.

We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.

Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.