Why you should apply for a job with Guitar Center:
Guitar Center partners with GlobalFit, which offers discounts for you and your family at more than 10,000 gyms nationwide.
Guitar Center offers an educational assistance program that covers tuition, lab fees and books up to $1,500 per calendar year.
Online discounts to amusement parks, restaurants, movie theaters, spas, sporting events, and more.
FGB'ers' job reviews
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Position summary
POSITION OVERVIEW:
Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and non-musicians alike to experience the joy that comes from creating music and supporting performed arts. We believe in creating inclusive environments that put our customers first, all the while fulfilling our mission.
As an apprentice Repair Tech, you will gain the opportunity to train on a lifelong specialty skillset that will allow you to perform maintenance and repair services on customer-owned instruments. You will be guided to assist in maintenance of specific store inventory to further enhance the customer experience.
The program is structured to provide you world class support as you navigate what it takes to become a top tier technician. At the close of the program, you will graduate and become eligible to become a Repair Technician, earning a badge which certifies you to perform skilled repairs unassisted.
After graduation, you will be ready to:
- Demonstrate Customer Focus: Understand customer service principles and be able to provide an excellent customer experience. Connect with customers in a meaningful way. Develop approachable, genuine, knowledgeable, encouraging, passionate traits with a commitment to helping customers. Handle customer service issues.
- Demonstrate Initiative: Identify opportunities & issues with instruments and follow through on work activities to capitalize or resolve them. Demonstrate knowledge and skills including product, store operations.
- Engage in Selling: Work through Guitar Center certification program to gain a base understanding of how to sell products and develop sales techniques.
As a Repair Technician, you will be responsible for:
- Performing repair services on customer-owned instruments with a high level of craftsmanship and expertise.
- Maintain store owned inventory, as needed
- Work with Asurion vendor to fulfill extended warranty requests per the customer needs
- Additional duties as assigned
What are Guitar Center perks and benefits
Lactation facilities
Fertility
Unpaid maternity
Short term disability
About the company
Guitar Center is a leading retailer of musical instruments, lessons, repairs and rentals in the U.S. With more than 290 stores across the U.S. and one of the top direct sales websites in the industry, Guitar Center has helped people make music for more than 50 years. Guitar Center also provides customers with various musician-based services, including Guitar Center ...