Department Manager

H&M

4

(5)

Gretna, LA

Why you should apply for a job to H&M:

  • 4/5 in overall job satisfaction
  • 4/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • Ratings are based on anonymous reviews by Fairygodboss members.

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    Position summary

    analyze and follow up on Sales & Profit KPIs for the department with the Visual Merchandisers. Secure that actions are taken to maximize selling. Support the Visual Merchandisers with these actions by securing the hours and staff needed for a successful execution

    • Together with the store management team, secure store operations, H&M standards, and best practices are followed through proper scheduling to maximize conversion and enable commercial activities (Move, Sales, Events, etc.) and excellent customer service keeping within the sales budget of allocated hours.

    • Plan and prioritize actions together with your team that have a clear impact on selling and ensure the implementation of the Commercial Handbook

    • Ensure H&M Customer Service standards are always delivered through active coaching and leading by example

    • Actively participate in executing store routines and tasks including but not limited to the delivery truck, garment processing, reductions, department moves and price change

    • Actively prevent loss and ensure the department follows appropriate safety and security guidelines

    • Give input to the Store Manager and Area Teams on allocation and replenishment to secure garment levels according to sales trends and inform the Store Manager of any potential risks, threats, and opportunities related to the competitor landscape

    People and Teams

    • Manage the recruitment, training, development, and succession planning team in line with H&M best practices

    • Evaluate and manage the performance of the Department team members; give regular feedback, execute dialogues, development plans, and follow ups and take actions to improve performance and develop the team

    • Deliver clear communication to Store team on business performance, company culture, and training focuses through daily Behind The Seams meetings and participating in weekly Leadership Meetings

    • Ensure that health & safety, legal, and security issues are being handled to H&M standards and local laws, securing the employee and customer safety at all times

    • Carry out supervisory responsibilities in accordance with H&M policies and applicable laws including time-off requests, pay, conducting terminations & corrective actions, and making employment decisions

    • Ability to maintain overall store responsibility in absence of Store Manager

    • Strengthen our Company Culture by promoting feedback in our daily work and coach your team to do the same

    Qualifications

    Who You Are

    • Inclusive, positive, creative, and willing to learn on the job!

    • Passionate for customer service and helping people find their style

    • A multi-tasker who enjoys working in a fast-paced environment with an eye for detail

    • 1-2+ years of transferrable experience welcome

    • You have the ability to lift in excess of 20 pounds

    • Ability to coach and counsel staff on management and progressive discipline techniques

    • Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance

    • Ability to climb a ladder and use a step stool

    • Open availability including evenings and weekends

    • Basic computer skills such as browser navigation, software interaction, and data entry are needed

    • May be required to travel to support other stores and for training

    Why You'll Love Working for H&M

    • Dynamic, team-driven work environment with a group of unique, diverse, and kind individuals.

    • Endless growth & development opportunities.

    • Dress your personality. We encourage you to dress your personality all day, every day.

    • Did we mention our discount at H&M, &Other Stories, and COS?

    Additional Information

    All your information will be kept confidential according to EEO guidelines.

    Location

    197 Westbank Expressway, Gretna, United States

    Why you should apply for a job to H&M:

  • 4/5 in overall job satisfaction
  • 4/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • Ratings are based on anonymous reviews by Fairygodboss members.