PL State Management - Market Analyst

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey.

Our Personal Lines State Management team is currently seeking a Data & Reporting Analyst in our Worcester, MA or Howell, MI location. This position is eligible for a Hybrid/Flex work arrangement.

This is a full time, exempt role.

POSITION OVERVIEW:
The Data Analyst collaborates with State Managers, Regional VPs & Territory Sales Managers to provide business reporting and base line analysis at the Market and/or Agency level. The individual focus is o-n driving PL business results based on either growth state or core state initiatives, as established by the State Manager and RVP. With oversight, provides ongoing state and agency level reporting leveraged by field and state management teams. 
 
IN THIS ROLE, YOU WILL:

• Analyze loss ratio and production trends at the Agency level, including root causes and recommendations for improvement
• Evaluate portfolio trends at state, market and Agency level including identifying outliers requiring deeper dive analysis
• Communicate findings and recommendations to State Manager, Regional VP and Territory Sales Manager. May include delivery Coordinate all Agency-level reports available across the organization (production, Q-Score, book roll metrics, etc.) and identify monthly / quarterly shifts in results to be communicated to State Manager / State Analysts and field leadership. Make recommendations for follow-up analysis as directed
• Work with individual State Managers to develop key metrics for success, and report monthly / quarterly on progress to goals. (goals can be established by market, by Agent or state level)
• Begin to be involved in agency relationships and use data to work with field and state teams to better understand the market
• In conjunction with State Managers within assigned territory, achieves the annual Personal Lines plan for loss ratio, premium, new business, profile improvement and renewal retention
• Analyze blocks of business across geography, agency, time and characteristics
• Engage with State Manager / RVP / TSM on key findings when requested

WHAT YOU NEED TO APPLY:

• Bachelor’s Degree preferred but not required.
• Typically has 2-3+ total years related experience, generally in financial or business analysis, preferably within the P&C industry
• Solid verbal and written communication skills
• Demonstrated aptitude to understand and comprehend business and financial based logic
• Interpersonal skills with the ability to work in a team environment
• Knowledge of multiple state products and regulations is required
• Skilled analytical and problem solving. Ability to evaluate and compile large and somewhat complex data sets and reports

This job posting provides cursory examples of some of the job duties associated with this position.  The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform. 

CAREER DEVELOPMENT:

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:

The Hanover values diversity in the workplace and among our customers.  The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.  

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.” 

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities.  Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: [email protected] and include the link of the job posting in which you are interested.

Privacy Policy:

To view our privacy policy and online privacy statement, click here.  

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