Senior Administrative Assistant

oject responsibilities. Assists in daily administrative functions that may include involvement and exposure to confidential information requiring the use of discretion.

IN THIS ROLE, YOU WILL:

• Deliver a superior level of administrative support while maintaining a customer service focus in support of the departments.
• Provides advanced document production support as well as assembling information such as reports, manuals, agendas, and correspondence.
• Manages advanced office functions including, but not limited to report writing, producing presentations, maintaining data files, managing and formatting excel spreadsheets for basic variance analyses, and organizing work flow through the office.
• Composes and produces a variety of business correspondence, reports, customer-facing newsletters and marketing communications, and related materials.
• Manage and maintain calendar and appointment schedules for leaders and coordinates all travel arrangements/reservations.
• Organize and oversee logistics for formal, larger-group meetings, including at off-site facilities.
• Participate in special projects within the departments.
• Collaborate with others in the department in streamlining operational and administrative processes to be more effective across the organization.
• Serves as a resource to others in the business unit.
• Interacts and collaborates with other office staff in managing day to day work and or key initiatives.
• May provide administrative support to other areas of the business unit.
• Coordinates multi-faceted procedures, processes to accomplish daily work as well as longer-term projects. 

WHAT YOU NEED TO APPLY:

• Requires 4+ years of advanced administrative support experience.
• Associates degree or equivalent preferred.
• Advanced knowledge of and proficiency using Microsoft Office products (https://e.g. Outlook, Word, Excel, and PowerPoint, Teams. Power BI is a plus.)
• Ability to work independently under minimal supervision in a fast paced environment
• Ability to balance competing priorities while remaining flexible and responsive to changing and dynamic needs
• Demonstrated ability to provide high levels of customer service
• Attention to detail and accountability of actions
• Strong and effective oral and written communication skills
• Able to handle confidential or proprietary information professionally and discretely
• Requires strong knowledge of the organization’s basic operations and procedures

This job posting provides cursory examples of some of the job duties associated with this position.  The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform.

CAREER DEVELOPMENT:

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:

The Hanover values diversity in the workplace and among our customers.  The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.  

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.” 

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities.  Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@https://hanover.com and include the link of the job posting in which you are interested.

Privacy Policy:

To view our privacy policy and online privacy statement, click here.  

Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here**.
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