Senior Data Analyst, Claims

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey.

Our Claims Analytics department is currently seeking a Sr Claims Data Analyst to join their growing team. This position is eligible for a Hybrid/Flex work arrangement in Worcester or a full remote work arrangement.

This is a full time, exempt role.

POSITION OVERVIEW:
The Senior Data Analyst will use claims data to provide insight into business performance.  Responsibilities will include analyzing variances in loss results compared to plan, identifying and communicating potential areas for improvement within Claims or other functions, and building out reporting analytics to provide quicker and more comprehensive insights.  Analysis may span any segment or line of business across the company. IN THIS ROLE, YOU WILL:

• Analyze claims data and effectively communicate conclusions in writing and verbally to internal partners (claims, actuarial, finance, state management, underwriting, etc.)  Ability to draw insights and observations from detailed and multifaceted claims data and reports.  Comfortable presenting findings to senior leaders.
• Able to respond to urgent/timely requests and produce routine and ad hoc information in a rapid and dynamic turnaround climate.
• Lead the development or enhancement of complex reports and tools for multiple lines of business.  Work independently and leverages resources when needed.
• Quantify the impacts of internal operational changes and external trends on loss results.
• Develop industry knowledge and internal data expertise to provide solutions to complex business questions.  Tuned into external industry trends and best practices.
• Work in partnership with the team and management to generate innovative solutions by approaching problems with curiosity and open-mindedness, using existing information to its fullest potential.

WHAT YOU NEED TO APPLY:

• Bachelor's degree or higher in a relevant technical field (math, finance, actuarial science, or analytics preferred).
• 3+ years of related analytical and property & casualty industry experience preferred (e.g. actuarial, business analytics, or finance).
• Demonstrated problem-solving skills and ability to perform exploratory data analysis.
• Expert knowledge of Excel and intermediate knowledge of SQL; ability to efficiently work with large and complex data sets.
• Comfortable turning raw data into meaningful information; ability to summarize complex business concepts into written and oral communications (including the use of PowerPoint).
• Comprehends key industry financial/operational metrics.
• Strong organization, project, and time management skills; ability to multi-task and meet all deadlines with quality product. 

This job posting provides cursory examples of some of the job duties associated with this position.  The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform. 

CAREER DEVELOPMENT:

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:

The Hanover values diversity in the workplace and among our customers.  The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.  

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.” 

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities.  Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: [email protected] and include the link of the job posting in which you are interested.

Privacy Policy:

To view our privacy policy and online privacy statement, click here.  

Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here**.
**Apply Now