Senior Infrastructure Cloud Engineer (FULLY REMOTE OR MA BASED)

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey.

Our Enterprise Technology team is currently seeking a Sr. Infrastructure Cloud Engineer to join our growing team in a remote work arrangement.

This is a full time, exempt role.

POSITION OVERVIEW:

At The Hanover, Infrastructure technologies continue to evolve and we need to ensure we have a technically sound, innovative, and scalable plan to meet future demands.  Our Infrastructure & Operations team is seeking a highly motivated, innovative, and creative Infrastructure Cloud Engineer with Azure experience and a deep understanding of cloud architecture, operations, and security.

The qualified candidate should have clear and extensive experience leading, implementing, and configuring Microsoft Azure cloud, resources, and services and will be influential in maturing Hanover’s cloud strategy.

Reporting to the Director of IT, you will be an integral member of the Infrastructure & Operations team as we continuously innovate and improve our capabilities to enable the acceleration of The Hanover’s journey to the cloud.   You will be building, configuring, and maintaining Infrastructure and Azure Cloud Services across the enterprise incorporating emerging technologies and innovative solutions.

The ideal candidate will have extensive hands-on experience with both on-premises and cloud technologies, as well as experience in promoting and coaching teams about cloud technologies.

IN THIS ROLE, YOU WILL:   

• Oversee the proper implementation and integration of cloud-based applications and hands-on technical delivery of new services and capabilities within the Azure platform.
• Adhere to Cloud Governance Standards that ensure cloud security, proper controls, and end-to-end automation of deployment, monitoring and infrastructure management in the cloud environment.
• Partner with architects, technology and business stakeholders to define and implement capabilities and patterns for security, data, and operations in the cloud.
• Partner with Application Teams and Enterprise Architects to identify issues and roadblocks well in advance of problems.
• Collaborates with Team Members and the Technical Architects to define, mature, and roll-out designs, cloud standards, processes, and tools
• Stays informed of emerging cloud technologies and evaluates the value to the organization's operations
• Create Infrastructure as Code scripts and pipelines to automate deployment of resources in the Cloud
• Provide troubleshooting subject matter expertise during projects, initiatives, and incidents
• Identify and drive areas for gaining operational efficiency, especially in the areas of DevOps and automation
• Evaluate and recommend new technologies to solve business challenges and ensure environments remain current.
• Implement cost management strategies by leveraging innovation and maximize service value to business.
• Analyze industry, technology, and market trends to determine their potential impacts on the enterprise.
• Analyze the current business and IT environment to detect critical deficiencies and recommends solutions for improvement.
• Works closely with and manages strategic vendor and partner relationships.  

WHAT YOU NEED TO APPLY: 

• Practical knowledge of configuring and implementing Azure resources and services.
• Knowledge of Azure Core Platform (Compute, Storage, Networking, and Disaster Recovery).
• Experience in Infrastructure as Code (IaC), CI/CD, Ansible, PowerShell, Terraform, and similar automation and orchestration technologies.
• Experience in Azure Pricing and licensing.
• Experience in Data Platforms (Azure Data Factory and Synapse) and Azure Web Apps a plus.
• Experience managing Managed Services resources with offshore presence including the coordination and tracking of all deliverables.
• Ability to work in a highly collaborative and highly matrixed, fast-paced, entrepreneurial, transparent, and flexible work environment.
• Has in-depth knowledge of the technologies they are currently supported and a proven willingness to stay knowledgeable about and introduce new technologies that would enhance our businesses.
• Ability to build strong insightful relationships quickly; must have top-notch communication skills (oral and written); must be able to network effectively at all levels but especially at the executive and business partner level.
• Provide leadership for delivery of 24/7 Infrastructure Cloud services and operations.
• Strategic and insightful in their thinking, with good judgment, and an intuitive sense of where to look for opportunities to support the business from a technology standpoint.
• Vendor management experience required.
• Promotes collaboration, accountability, respect, empowerment, recognition, and provides ongoing coaching to employees.

TECHNICAL SKILLS REQUIRED:

• At least 5 years of experience in the deployment and migration of applications and services to the cloud
• At least 5 years of experience in the design and automation of Infrastructure as a Service and Platform as a Service capabilities including virtual networks, virtual machines, cloud services, web sites, data services etc.
• Experience with creating, deploying, configuring, and scaling applications in Azure
• Expert knowledge of designing high availability systems in Azure (fault domains, availability zones, regions)
• Experience with automated provisioning of Dev/Test/Staging and Production environments using Infrastructure as a Code
• Experience working with cloud native monitoring and logging tools (Log Analytics, Azure Monitor, Azure Site Recovery, etc.)
• Experience working with foundational enterprise technologies such as DNS, DHCP, PKI, LDAP, Syslog, and Monitoring systems
• DevOps experience with Automation (Ansible, Chef, etc.) and Orchestration (Docker, Kubernetes, etc.)
• BA/BS Degree in Computer Science, Engineering, Computer Applications, or related field

CAREER DEVELOPMENT:

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:

The Hanover values diversity in the workplace and among our customers.  The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.  

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.” 

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities.  Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: [email protected] and include the link of the job posting in which you are interested.

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