Supervisor, PL Underwriting

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey.

Our Personal Lines Underwriting department is currently seeking a Supervisor for the Home Inspections Team in our Worcester, MA or Howell, MI location. 

This is a full time, exempt role.

POSITION OVERVIEW:

Under limited supervision and with significant independent judgment, supervise and coordinate the activities of personal lines underwriting staff to facilitate the growth and profitability of personal lines business.

IN THIS ROLE, YOU WILL:

• Supervise the underwriting function to ensure timely decision making, proper risk selection, pricing, and monitoring of business.
• Work with staff to build and maintain agency relationships
• Manage complex underwriting inquiries, and reviews and approves risks beyond the authority of staff.
• Work collaboratively with the field marketing function to facilitate the resolution of service and other issues between the agency and the company. Attend weekly/monthly calls with field and senior leadership.
• Oversee the handling of customer inquiries and complaints
• Demonstrate strong negotiation skills with internal and external customers
• Collaborate with peers to assess the demand and ensure proper alignment of resources across PL Underwriting to successfully meet department performance objectives
• Develop, recommend and implement risk management plans and procedures locally and assists in implementation/recommendations countrywide

WHAT YOU NEED TO APPLY:

• Bachelors degree with 3 to 6 years underwriting experience.
• Prior supervisory or team lead experience preferred.
• Able to understand and articulate Personal Lines underwriting in a way that drives and achieves team(s) results. Possess advanced risk management knowledge combined with the ability to teach others.
• Strong people management skills, effective at coaching and motivating staff. Serves as a role model in building effective relationships
• Effectively and creatively utilizes all resources (systems, people, etc.) to manage daily operations

This job posting provides cursory examples of some of the job duties associated with this position.  The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform. 

CAREER DEVELOPMENT:

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:

The Hanover values diversity in the workplace and among our customers.  The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.  

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.” 

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities.  Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: [email protected] and include the link of the job posting in which you are interested.

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