Western Region-MM Underwriting Tech

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey.

Our Middle Market Underwriting team is currently seeking an Underwriting Technician that is remote in the following states(California and Washington) with period office visits. This is a full time, non-exempt role.**

POSITION OVERVIEW:
**This position reports to the Commercial Lines/Territory Underwriting Manager. Responsible for supporting the Middle Market Underwriters by servicing accounts within an assigned book of business. Servicing will include endorsement authority and may include authority for accounts which fall under a specified threshold. This position works in conjunction with the Middle Market Underwriter to strengthen agency relationships by providing prompt and expert service to partner agents. This is a remote role.

IN THIS ROLE, YOU WILL:

• Applies Fundamental underwriting concepts including risk selection, exposure and hazard identification and control, coverage implications, pricing, and loss analysis as appropriate
• Processes endorsements that falls within their authority and timely referring those outside of their authority to the Middle Market Underwriter. 
• Organizes a Renewal Book of business that falls outside of their authority level by initiating pre-set renewal preparation. Pre-set renewal preparation includes the gathering of necessary information through communication with agents, claims adjustors and risk solution representatives. Preparation also includes management of the quoting cycle and assistance with the preparation for large account stewardship meetings. 
• Quote management which requires understanding of the quote cycle including time required to provide renewal and new business quotes. All provided quotes have been checked for accuracy and are then provided to underwriter. This also includes the responsibility to update quotes with simple changes without assistance from the rating team. The UT is responsible for knowing rating platform limitations and communicating these to the Middle Market Underwriter. 
• Applies fundamental underwriting concepts to new business in preparation for the middle market underwriters review. Accounts that are obvious declinations are brought to the underwriter's attention. 
• Assists Underwriter in updating the pipeline management system with qualified submission and records when pipelined business has been written.
• Instructs process support team on legal notices that must be sent at the direction of the Middle Market Underwriter. Notices include: non renewal and conditional renewal. Verbiage is provided by the Middle Market Underwriter 
• Documentation of all new and renewal accounts including the completion of underwriting tools and information from outside resources. 

WHAT YOU NEED TO APPLY: 

• Associate’s Degree or equivalent
• 2+ years of insurance industry experience
• Collaboration, teamwork, and partnering within and across groups
• Able to apply judgment and decision making under tight time frames and within quick turnaround
• Negotiation skills
• Demonstrates superior problem solving skills
• Attention to detail
• Excellent written and verbal skills, demonstrates a strong grasp of the English language
• Strong computer skills, including Microsoft Office products (Excel- pivot tables, filters, navigating large spreadsheets; Outlook- setting tasks, appointments; PowerPoint- creating of basic presentation, inserting charts, graphs, tables)

This job posting provides cursory examples of some of the job duties associated with this position. The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform.

CAREER DEVELOPMENT:

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:

The Hanover values diversity in the workplace and among our customers.  The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.  

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.” 

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities.  Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: [email protected] and include the link of the job posting in which you are interested.

Privacy Policy:

To view our privacy policy and online privacy statement, click here.  

Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here**.
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