Customer Service Representative

anufactured at our headquarters in Savannah, GA.

Explore our career opportunities below to learn more.

JOB OVERVIEW:

This position is responsible for all aspects of customer support, order entry, maintenance of customer database for high volume product category lines. Provide customer support to hospitals, ambulatory surgery centers, product distributors and international inquiries. This team provides additional support to Regional Representatives and the Sales Management, as well as handling all customer inquiries.

KEY RESPONSIBILITIES:

• • Responsible for New Account set-up for retail customers (hospitals, surgery centers etc.) (5%)

  • Answer all inbound phone calls to support customer in placing new orders, checking on the status of orders tracking and order issues/correction (20%)

  • Verify stock levels, provide back-order status,communicatewith freight carriers, service customers as needed(5%)

  • Processing order entry from FreshDesk system by verifying POs accuracy and completeness, work with customer to revise when needed and enter PO into the system for processing . ( 25 %)

  • Maintaining MedicalCustomer Database by ensuring customers information is update to date by verifying and updating accurate accounts payable information, verifying GPO information and shipping information (5%)

  • Responsible for accurate and timely p roduct returns processing and input(10%)

  • Responsible for logistic support for all medical labs, meetings and events by ensuring all product is available and delivered to location (5%)

  • Participates in training for product knowledge as well as professional development(5%)

  • Become well versed on all product lines . Providing support for product experience issues and properlyreporting to quality assurance(5%)

  • Develop customer quote and provide to the Outside Sales Team (5%)

  • Complete PEFs and document customer complaints and a ssist with international and distributor channel (5%)

  • Perform other duties as assigned (5%)

SPECIFIC KNOWLEDGE,SKILLS &COMPETENCIES:

• Data and Order Entry Skills

• Superior Customer Service skills

• Experience working in a product/sales environment a plus

• Strong excel skills, vlook up and xlook up functions

• Positive attitude, team player and willingness to assist team as needed

WORK EXPERIENCE:

One to three years experience in a data entry and/or cu stomer service related position

PREFERRED EDUCATION:

High school Diploma or general education degree (GED)

KNOWLEDGE, SKI LLS & COMPETENCIES:

• Good time management skills and the ability to prioritize and multi-task

• Attention to detail and accuracy

• Customer Service Oriented

• Strong interpersonal communication skills

• Strong written and verbal communication skills

• Ability to work in a team environment

TRAVEL / PHYSICAL DEMANDS:

• Job demands may require long periods of sitting, standing, telephone work, and computer work.

• Job demands may require occasional lifting or moving up to 10 pounds.

Benefits available include: Medical, Dental and Vision Coverage, 401K Plan with Company Match, Generous Time Off, Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities.

*Benefits may vary by location or status.

Henry Schein is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.