Equipment Service Technician - Austin, TX

t tasks under supervision of a Lead Technician or Project Coordinator.

• Follow proper troubleshooting steps to diagnose errors on technical problems and determine proper solutions.

• Comprehends customer requirements and make appropriate recommendations to optimize the customer experience.

• Maintains and manages proper levels of inventory in van.

• Produces timely and detailed service reports.

• Attends all required training, which includes but is not limited to Henry Schein Dental Career Development training and specific manufacturer technical training.

• Complies with all OSHA regulations as outlined in the OSHA manual and training. Maintains and utilizes personal protective equipment when needed.

• Communicates in a timely manner to all Team Members and HUB dispatchers, keeping all informed of progress of assignments.

• Completes all work orders in a timely manner. The work order should be reviewed with the customer or a responsible staff member prior to departure. This review should include the time in the office, work performed, parts replaced, and parts to be ordered. All work orders should be closed daily and submitted for billing.

• Submits all job-related paperwork within the required timeframes. This includes but is not limited to FDA Forms, expense reports, and any other required paperwork.

• Complies with all terms of the Fleet Management Policy including maintenance and accident management policies.

• Participates in special projects and performs other duties as required.

SPECIFIC KNOWLEDGE & SKILLS:

• Working knowledge of hydraulics, mechanical and electrical systems

GENERAL SKILLS & COMPETENCIES:

• Basic troubleshooting skills

• Independent self-starter

• Basic computer skills

• Interpersonal / communication skills

• Professionalism

• Accuracy and detail-orientation

WORK EXPERIENCE:

Typically, 2 or more years of field service experience with demonstrated proficiency, basic mechanical background and customer service background.

PREFERRED EDUCATION:

Typically High School education, vocational training and/or on-the-job training. Associates degree or Technical School Certification is preferred.

TRAVEL / PHYSICAL DEMANDS:

The Equipment Install Technician (EIT) position will require the delivery, installation and repair of Equipment involving Henry Schein customers. Technicians will be expected to maneuver large equipment as needed weighing ~50-75 lbs. The physical nature of the position, at times, may require substantial and/or repetitive bending, stopping, lifting and climbing of ladders.

The posted range for this position is $47,000-$70,000, which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc.

Other benefits available include: Medical, Dental and Vision Coverage, 401K Plan with Company Match, PTO [or sick leave if applicable], Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities.

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

For more information about career opportunities at Henry Schein, please visit our website at: https://www.henryschein.com/careers