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DentalPlans.com is looking for a Universal Sales Agent to work in an inside sales role, selling and supporting various dental savings plans (DSPs). The Universal Sales Agent will handle both inbound and outbound calls, working with a diverse set of consumers to identify their needs and make recommendations for the appropriate plan. The successful candidate will be highly self-motivated and driven by sales success and performance.
Scope of Responsibilities:
Effectively probe for consumer needs and Identify the best product for each consumer and/or their family.
Drive continuous sales goal achievement and results in a high performing sales environment
Achieve/Exceed monthly sales and performance goals/KPIs.
Develop a strong relationship with consumers, connect meaningfully and communicate professionally
Educate consumers on features and benefits of the dental savings plans (DSPs) and clearly explain enrollment and renewal process
Enroll consumers through Inbound and Outbound calls driven by company's marketing efforts
Follow a structured call flow process focused on sales and compliance.
Navigate through multiple system applications to fulfill consumer requests, research inquiries, close leads and update consumer information.
Document all call information according to standard operating procedures
Actively participates in training and coaching on an ongoing basis to improve performance
Adhere to all position and company policies, follow scripts and designated sales processes
Required: 2-3 years of Call Center Sales experience
High-energy personality, enthusiastic, ambitious, positive attitude
Possess assertive sales orientation with a passion for helping others
Organized, detail and process oriented, customer focused, self-motivated, team player
Demonstrated ability to consistently exceed key metrics along sales quotas, conversion rates, KPIs, account objectives, etc.
Demonstrate aptitude to learn, absorb, and actively use complex information to achieve and surpass performance targets
Excellent oral and written communication, analytical, active listening, and organizational skills, and above average math skills.
Bilingual (English and Spanish) or multilingual is a plus.
Proficient key-boarding skills and Microsoft Office desired.
Dual screen usage abilities a must!
Ability to work a regular 40-hour work schedule and willingness to work overtime during high-volume periods.
The posted range for this position is $13-16/hour plus uncapped commission which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc.
Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
Henry Schein One is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.