Customer Connect Specialist - Arabic

• Be the first point of contact and gateway to more advanced services, which will provide first-line support to our customers and the global HE networks.

• Need to play the role of L1 support wherever applicable.

• Responding to incoming inquiries via telephone, e-mails, web- and other possible channels efficiently with confidence and professionalism.

• Be a customer advocate for timely response to issues and problem resolution and escalation.

• Report all activities taken toward resolving customer issues.

• Able to multitask and maintain an organized work environment.

• Where required, support customers during run time activities and provide online troubleshooting support and resolution.

• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your actions while caring for your colleagues and the business.

Your Background:

• Bachelors degree in any stream.

• Must have 2+ years of experience.

• Prior experience of being in a customer support role.

• English and Arabic - mandatory.

• Excellent communication skills, Interpersonal skills, and the ability to converse with customers politely and effectively through telephone/live chat/ e-mail is a mandatory skill set.

• High focus on customers and their needs.

• Intrinsic attitude to drive innovation and improvement.

Apply now