Global E-Commerce Platform & Sales Operations Specialist

regarding platform issues and questions.

• You will bridge the gap between business and IT by translating business language into technical terms and vice versa.

• You will maintain an end-to-end process and tool understanding to ensure seamless integration into business workflows, train and support users, ensuring adoption and effective use of the platform.

• You will ensure smooth integration of the platform with SAP and other connected systems, identifying and resolving interface-related issues.

• You will collaborate with IT, product owners, and global/regional sales teams to drive continuous improvement.

• You will coordinate, manage, and conduct testing for minor releases and bug fixes, including sign-off responsibilities.

• You will identify key KPI's to monitor, track, and report on platform performance, issues, and enhancements.

• You will be responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

• You hold a bachelor's degree in Business Administration, Information Systems, or a related field (or equivalent experience).

• You should have 5+ years of experience in sales operations, e-commerce, or a similar role.

• Strong service mindset: ready to listen to various stakeholders, act promptly to solve their issues, on time and with high level of quality.

• Proven experience with complex system integrations and interfaces in an SAP-connected environment.

• Experience in testing coordination, UAT (User Acceptance Testing), or release management is a strong plus, hands-on SAP knowledge (e.g., order management, pricing, quotations, or related modules).

• Stakeholder Management through continuous interaction with Business Leaders and Partners across the globe, proven ability to manage multiple stakeholders and communicate effectively across business and IT teams.

• Strong analytical skills and technical affinity, ability to quickly learn and understand complex systems. Hands-on mentality with a structured and problem-solving approach.

• Excellent English verbal and written communication skills.

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