Head of Technical Support Distribution Automation Solutions

and long-term strategies as defined by senior management.

• Facilitate close collaboration between R&D and Technical Support to enhance customer satisfaction.

• Ensure Technical Support is actively involved in the final phases of product development to gain early insight into new products and features.

• Ensure effective information flow between R&D, support lines, product managers, and customers regarding product issues and resolutions.

• Oversee the development and maintenance of a comprehensive knowledge base for responsible product areas.

• Actively participate and serve as team member and contributor to the Distribution Automation core team.

• Represent service and support needs within development streams (Gate Process).

• Support Global Product Groups (GPG) and sales teams in preparing technical offers and conducting Proof of Concepts (PoCs).

• Plan and deliver product training sessions-both virtual and in-person.

• Ensure timely and high-quality resolution of customer complaints (CCRP process).

• Support after-sales activities including warranty management and repair services.

Your Background

• Master's or Bachelor's degree in Electrical Engineering, Telecommunications, Computer Science, or a related technical field.

• Solid technical understanding of RTU (Remote Terminal Units) products. Protection relays and knowledge of Wireless communication products is a strong plus.

• Proven experience in customer support services, ideally within a technical or industrial environment.

• Prior experience working in international and matrix organizations.

• Minimum 3-5 years of management experience leading both local and remote/virtual teams.

• Excellent communication and leadership skills.

• Fluent in English (written and spoken); proficiency in German is a plus.

We pride ourselves on offering a holistic range of competitive benefits to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us, in work and out.

We can provide more information during the recruitment process.

Are you ready for a new exciting challenge? Does the above description sound like you? Applications will be reviewed on an ongoing basis, so don't delay - apply today!

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