Operations and Quality Manager

y, monitor and control operational budgets, ensuring cost efficiency and profitability, develop, implement, and maintain the Quality Management System (QMS) in accordance with ISO standards and company policies.

• You will lead root cause analysis and corrective/preventive actions (CAPA) for service-related issues, conduct internal audits and coordinate external audits to ensure compliance with regulatory and customer requirements, drive continuous improvement initiatives using Lean, Six Sigma, or other quality methodologies.

• You will ensure service documentation, procedures, and records are accurate and up to date, act as a key point of contact for customer quality and operational concern, ensure customer feedback is captured, analyzed, and used to improve service performance, ensure compliance with health, safety, and environmental regulations and company policies.

• You will be responsible for ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Your background:

• Bachelor's degree in engineering, Operations Management, or related field (master's preferred).

• Minimum 10 years of experience in operations and/or quality management, preferably in a service or industrial environment.

• Strong knowledge of ISO 9001, Lean/Six Sigma, and continuous improvement tools.

• Proven leadership and team management skills.

• Excellent analytical, problem-solving, and communication abilities.

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