**The opportunity:**  
  
Looking for candidate with Substation Automation system (SAS) to support Service Level agreement task remotely. Knowledgeable preferably in Hitachi Micro SCADA background and inclusive knowledge in communication protocols.  
  
**How you'll make an impact:**  
  

-   Assist the Service Delivery Manager/ Service Project Manager in monitoring Service Level Agreements to ensure deliverables are met.
-   Troubleshoot and resolve technical issues related to Substation Automation Systems and IEC 61850.
-   Collaborate with clients to resolve any issues and guarantee their satisfaction with our services.
-   Develop and maintain documentation related to SLAs and support processes.
-   Collaborate with internal teams to improve support processes and procedures.
-   Participate in on-call rotation to provide 24/7 support to customers.
-   Proactively report challenges and areas of improvement to the Service Delivery Manager/ Service Project Manager.
-   Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
-   Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

  
**Your background:**  
  

-   B.E/B.TECH - Electronics & Communication / Instrumentation & Control / Electrical.
-   Minimum 2-7 years' experience in Substation automation system.
-   Substation automation protocols and communication systems.
-   Knowledge on Hitachi Energy (ABB) Substation Automation & Engineering software's such as IET, Microscada , PCM, RTU etc.
-   Knowledge on other manufacturer substation Automation software's.
-   Knowledge on communication protocol - IEC 61850, IEC 60870 - 5-101, 103 , 104, LON , SPA , DPN3 , Modbus etc.
-   Knowledge on SCADA testing and validation - Knowledge on various Protocol simulators.
-   Knowledge on SCIL, VB Scripts, PLC and Structured text.

  
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SCADA Engineer

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