Service Team Leader

and allocate resources for service interventions, including preventive maintenance, corrective maintenance, and emergency repairs.

• Ensure all service activities comply with Hitachi Energy's safety regulations, quality standards, and customer specifications.

• Monitor service performance metrics, analyze trends, and implement corrective actions to improve efficiency and customer satisfaction.

• Act as the primary point of contact for key customer accounts regarding service-related inquiries and escalations.

• Collaborate with sales, project management, and other internal teams to ensure seamless service delivery and customer experience.

• Manage service agreements, warranty claims, and spare parts inventory effectively.

• Identify opportunities for service contract renewals and upselling of additional services.

• Prepare and present regular reports on service team performance, customer feedback, and operational challenges to management.

• Stay updated on Hitachi Energy's product portfolio and service offerings to provide expert guidance to the team and customers.

• Coordinate the Stand-by Service.

Your background

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field.

• Minimum 5 years of experience in a field service role within the power or energy industry.

• Proven experience in a leadership or supervisory role, managing a team of technical professionals.

• Strong technical knowledge of power products and systems (e.g., transformers, switchgear, grid automation).

• Excellent problem-solving and analytical skills, with the ability to diagnose and resolve complex technical issues.

• Demonstrated ability to manage customer relationships and ensure high levels of satisfaction.

• Proficiency in project management tools and techniques.

• Fluent in Dutch and English (written and spoken); French is a plus.

• Valid driver's license and willingness to travel frequently within Belgium and occasionally internationally.

• Strong communication, interpersonal, and organizational skills.

More about us

We pride ourselves on offering a holistic range of competitive benefits to support your financial, physical, and mental wellbeing, as well as your professional growth. We want you to truly thrive with us, in work and out.

For this role, depending on grade and experience, we offer the following employee benefits (subject to plan rules):

• Pension plan

• Tool-of-trade car for business travel

• Enhanced leave programs - 32 days of paid time off (PTO)

• Continuous learning and development opportunities

• Flexible working arrangements when not on-site

Apply now

Current employees apply here