Service Segment Manager - Managed Print Services

The ideal candidate for this role should have the following:

• Several years of experience working the Managed Print Services service delivery. This experience can be from working in either CS or in MPS

• Be well versed with the various end to end service delivery tools and processes that are needed for successful MPS service delivery

• Good customer facing experience

• Be well-versed with developing and tracking service delivery performance metrics

• Good experience with managing MPS Products and Supplies

• Experience managing vendors

Responsibilities:

• Develops product support plans on medium complexity product families.

• Represents services on product core teams and provides service requirements into product development stages/phases, e.g., Product warranty support and cost analysis, and Service Product Marketing content/collateral .

• Sets product service metric goals, monitors product support business performance and identifies what corrective action is required.

• Collaborates with regions/WW regarding service and support planning, implementation and performance.

• Performing business analysis identifying improvements .

Education and Experience Required:

• Typically 3+ years experience in directly related business.

• Typically first level university degree or equivalent work experience .

Knowledge and Skills:

• Moderate knowledge of IT and services industry.

• Must be able to analyze problems and solve them creatively.

• Good communication skills .

• Should be able to work with Global Cross functional Teams in different time zones

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