Your role and responsibilities

As an IBM B2B Integration (Sterling Data Exchange) Delivery Consultant, you would be responsible for the below:

• Be a trusted advisor to the customer and guide them through the journey

• Review and understand the customer as-is situation, pain points and specific needs/ requirements

• Provide best-in-class solutions and subject matter expert (SME) assistance

• Implement solutions within defined architectural guardrails, principles and framework

• Work on Installation, Configurations and Customization of the solution

• Support validation and deployment (On-premise or Cloud or Hybrid)

• Analyze and resolve issues - working with Product Support, if needed

• Assist with upgrades, migrations, health checks, performance testing and tuning activities

• Develop the breadth and depth of expertise around SDE portfolio. Keep abreast of changes in roadmap, documentation, new roll outs, features

• Help achieve Client Satisfaction and Customer Success measured via Quality of outcomes, Engagement, Client feedback and NPS

• Collaborate across various teams working on the solution

• Act as a mentor to junior engineers and guide them on IBM B2Bi technology.

• As an experienced practitioner, you would be required to continuously learn and upgrade your skillset and apply your strong product/ domain/ solution/ technical/ consulting expertise with IBM Sterling B2B Integration (B2Bi) and Managed File Transfer (MFT) suite of offerings, to help customers worldwide - during solution definition, design, install and configuration, custom implementation, validation, go-live, warranty phases as well as support enablement, proof of concepts (pre-sales) and critical situations.

Required education

Bachelor's Degree

Required technical and professional expertise

5 to 8 years of strong hands-on experience using IBM Sterling B2B Integration and Managed File Transfer products and solutions:

• IBM Sterling B2B Integrator (B2BI)
• IBM Sterling File Gateway (SFG)
• IBM Sterling Secure Proxy (SSP)
• IBM Sterling External Authentication Server (SEAS)
• IBM Sterling Control Center Monitor (ICC/ CCM)

Readiness and experience playing remote and/ or customer-facing SME roles within and outside India

Experience supporting global delivery across multiple timezones with a strong customer success mindset and focus**# Solution, Consulting and Domain skills**

• Strong Map and Business Process development
• Experience with Requirements Analysis, Design, Implementation, Validation/Testing, Go-live, Post go-live assistance
• Experience with Upgrades and Migrations, Deployments (on-premise or cloud, containerized)
• Experience with Agile delivery practices and tools
• Hands-on experience with Installation and Configuration, Environment setup, application of ifixes
• Experience with engaging Product Support/ Engineering for raising and resolving product related issues
• Ability to work independently as an SME, or under the guidance of Architect/Lead or any other IBM SME if assigned

# Technology and Domain Expertise

• Programming familiarity: Java, XML, XSLT, XPath, JSON, JavaScript, REST APIs
• Operating Systems: Linux/RHEL, Unix, Windows & Scripting
• Databases: DB2, SQL Server, Oracle
• EDI Standards: X12, EDIFACT, ODETTE, SWIFT, HIPPA etc in Financial Services, Healthcare etc domains
• Communication protocols (FTP/SFTP/AS2 etc)
• Certificates & Encryption (PGP)

# General skills

• Excellent analytical, problem solving, articulation, client-handling skills coupled with project/ team leading abilities

• Good communication skills - being proactive about weekly status, update on issues or defects

• Prepare and provide client presentations including demos as per project requirement

• Possess innovative and growth mindset. Keen to explore, learn new things and share/apply them to solve problemsWorks well with team

Preferred technical and professional experience

Knowledge of below IBM Sterling Data Exchange products:

• IBM Sterling Connect:Direct (CD) - Secure+, WebServices
• IBM Sterling Control Center Director (CCD)
• IBM Sterling Global Mailbox (GM)
• IBM Sterling Partner Engagement Manager (PEM)
• IBM Transformation Extender/ Advanced (ITX/ ITXA)

Knowledge and familiarity with:

• Cloud (AWS/Azure/GCP/OCI/IBM Cloud/Rancher etc)

• Containerization (Docker, Kubernetes)

• DevOps and CI/CD toolchain (Ansible, Azure DevOps, Chef)

• Automated deployments on Cloud and Containers

• AI-ML, Generative AI (LLM) and Python

• Open Source Software/ tools

• z/OS deployments

ABOUT BUSINESS UNIT

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

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ABOUT IBM

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