Client Engineering Designer - Washington, DC

d requirements to create user experiences that establish enduring connections between individuals and products, services, and brands.

• Facilitate User Sessions: Lead and facilitate user sessions, involving both clients and the IBM team. Utilize modern methods and tools to identify and prioritize technical challenges, revealing opportunities, fostering innovation, and translating ideas into reality.

• UX and Customer Journey Design: Take charge of UX and customer/user journey design for prioritized use cases and Minimal Viable Solutions, often reimagining how work processes are carried out.

• Continuous Learning: Exhibit a growth mindset and an ongoing commitment to learning. Develop concept and process designs to guide clients in solving business challenges and delivering human-centered solutions.

• User Advocacy: Champion the user's perspective to craft meaningful and engaging experiences that bridge the connection between human needs, business objectives and technology solutions.

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Required Technical and Professional Expertise

• UX and Visual Design Skills: Experience in UX and/or Visual Design Best Practices, including wireframing, research, prototyping and information architecture (IA).

• UX and Visual Design Expertise: A high level of proficiency in visual and UX design best practices. Excellent written communication and storytelling abilities.

• Workshop Facilitation: Expertise in workshop preparation, facilitation, and post-session follow-up. A track record of guiding non-designers through design concepts and techniques, providing clients with a clear vision of optimized UX that contributes to business value.

• Enterprise Design Thinking: Understand Enterprise Design Thinking and how to apply it to arrive at user-centric solutions for complex technical challenges.

• User Research: Understand how to use user research methods, both formal and informal, to uncover critical user, business, and technical needs.

Preferred Technical and Professional Expertise

• Business Integration: Experience in connecting user and service design with the broader business context, including business framing, to create holistic solutions for clients.
• Agile and LEAN Methodologies: Proficiency in Agile and LEAN methodologies, including experience working in collaborative environments. Capable of understanding stakeholder requirements and ensuring that designs align with user needs.
• Technical Fluency: Comfort and technical fluency with Hybrid Cloud and Data & AI concepts, enabling you to design solutions that leverage these technologies effectively.