Content Designer

product tours, messages, product documentation, API documentation, multimedia (for example, videos, graphics), Support content, chatbots, training, nurture, and community content.

• Simplify technically complex concepts and details from multiple sources into consumable content that drives user actions. Deliver clear, inclusive, accessible, and translated content for a global audience.

• Research and design content based on user scenarios and use cases: understand personas, deliver content for design iterations, develop and clarify UI terms, actively contribute to design reviews, conduct user testing/research to validate content.

• Work closely with Product Management, Design, Development, Marketing, Support, Sales, Training, to tell a cohesive product story. Use expertise and user empathy to influence product design decisions to deliver the best user experiences we can for our clients.

• Own parts of the end-to-end authoring process: design, development, editing, production, translation, life cycle management.

• Define documentation plans, audience and purpose, project schedules, and priorities. Work on projects that involve worldwide teams.

Required Technical and Professional Expertise

• 3+ years of experience creating technical content

• Markup languages expert (such as DITA XML, Markdown, HTML) and authoring tools (Oxygen, Visual Studio Code)

• Proficient at using technology to create technical content that meets audience requirements

• Knowledge of agile and continuous delivery development environment

• Success working in a dynamic team-based development environment across multiple geographies

• Experience with creating content for software products

Preferred Technical and Professional Expertise

• Conversational style writing experience
• Usability/user testing
• Creating multimedia content, audio and video editing, UML
• Understanding of Design Thinking practices
• Documenting APIs and SDKs
• Artificial Intelligence and Natural Language Processing (NLP) - interest and ability to learn how to infuse AI into our content operations
• Writing for globalization and accessibility
• Degree in Computer Science, IT, Communications, or related field, or a technical degree
• Programming knowledge in any of the following languages: Java, Ruby, PHP, Python, Swift, Go, ObjectiveC, Node, C# (.NET Framework/Core), Javascript