Customer Success Manager Architect

l have a positive impact to the world around us.

Your role and responsibilities

• Serve as a trusted advisor for customer's intelligent modernization and cloud migration journeys, including deployment, and continuous optimization

• Drive business value and technology outcomes throughout customer lifecycle with IBM Hybrid Cloud and AI growth offerings

• Guide customer IT executives through the changes needed to unlock the full value of IBM Hybrid Cloud and AI growth offerings

• Co-define customer roadmap for implementation and value realization alongside customer

• Define and execute customer success plan to demonstrate value of IBM Hybrid Cloud & AI growth offerings, drive adoption post-deployment and identify additional opportunities for expansion

• Lead transformative and technical conversations and persuade extended stakeholders to take action based on requirements and value provided by solutions

• Conduct workshops with customer to align IT architecture , integration & migration requirements

• Build and execute retention and expansion plays

• Activate early renewal conversations, drive upsell/cross-sell and work with extended IBM teams to ensure execution of the renewal process

Required education

Bachelor's Degree

Preferred education

Master's Degree

Required technical and professional expertise

• 2-5 years of experience in customer-facing roles such as Customer Success, Technical Sales, Advisory Services, Professional Services or equivalent

• Experience with enterprise software implementations in (a) hybrid and/or multi-cloud environment, and (b) enterprise software implementations/operation/presale at least one of the following: Application Integration & Development middleware, IT Operation Automation, Data & AI, etc.

• Demonstrate a history of success architecting, implementing and support solutions in a technical consulting, pre-sales, technical account management, technical architect or equivalent role

• Be willing to take initiative and tackle things on your own, with the ability to navigate data and people to find answers

• Excellent communication skills in English and Chinese

• Possess strong interpersonal relationship building and executive communications skills

• Be able to work under pressure and independently with minimal supervision

• Be able to manage multiple customer accounts and projects simultaneously

• Have strong analytical and problem-solving skills, growth mindset, customer intimacy

Preferred technical and professional experience

• Technical understanding and experience with Red Hat Openshift Container Platform

• Experience in managing difficult customers or situations and can demonstrate successful resolution

• Master degree is prefered but optional, and recognized accreditation/certification in related technical domains and disciplines will be a plus

ABOUT BUSINESS UNIT

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.