[IBM Japan] Technical Support Representative

IBM

4

(723)

Tokyo, Japan (Remote)

Why you should apply for a job to IBM:

  • 4.4/5 in supportive management
  • 82% say women are treated fairly and equally to men
  • 80% would recommend this company to other women
  • 91% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.

    #737036BR

    Position summary

    primarily apply their technical skills in an internal or external client billable services and implementation environment.

    • Rack, build, cable, configure, and provision Intel and AMD servers
    • Rack, cable, and deploy networking equipment
    • Troubleshoot, test, quality assurance of server hardware
    • Professionally resolve hardware issues via trouble ticket
    • Troubleshoot and resolve problems with basic network and operating system installations and configurations
    • Monitoring and managing datacenter infrastructure
    • Monitor and assist our automated provisioning system for new server orders
    • Monitor and escalate issues with customer's servers as necessary
    • Monitor and escalate any abnormalities in datacenter through regular walkthrough

    Required Technical and Professional Expertise
    • 2 to 3 years of experience working in a 24/7 datacenter environment
    • Experience in Operating System Installation (Windows Server, Linux, Unix, VMWare, etc.)
    • Experience in racking, cabling, and deploying servers and networking equipment
    • Good knowledge of PC hardware concepts and component installation
    • Good knowledge of various internet-related services and software (mail, web, trouble ticket system, etc).
    • Solid understanding of RAID technologies
    • Able to work in shift rotations that may include day, evening, overnight and/or during weekends, holiday
    • Must be willing to learn quickly, multi-task, and work in a fast-paced environment
    • Must be fluent in English.

    Preferred Technical and Professional Expertise
    • Applicable IT certifications: CompTIA (A+, Server+, Network+), Cisco (CCNA)
    • Customer focused attitude with previous customer service experience.
    • Able to work independently with minimal supervision and/or with a team

    Why you should apply for a job to IBM:

  • 4.4/5 in supportive management
  • 82% say women are treated fairly and equally to men
  • 80% would recommend this company to other women
  • 91% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.